Talent.com
SkySys
IT Desktop Support Engineer (Backfill)SkySys • Mumbai
IT Desktop Support Engineer (Backfill)

IT Desktop Support Engineer (Backfill)

SkySys • Mumbai
30+ days ago
Job description

Position: IT Desktop Support Engineer Location: On-Site in Mumbai
Backfill Support

Job Purpose: The onsite support engineer will provide high quality technical support for all End User Computing devices (Laptop, Desktop and mobility) for office-based staff at site, including leading on the resolution of incidents, problems, requests, in order to achieve high standards of customer service and deliver optimum operational and business benefits.

Operation Roles and Responsibilities
• Basic experience in IT industry
• Good client management & communication skills
• Good Understanding of ITIL concept & Service Now
• Computer OS/Peripherals troubleshooting. Asset/Inventory Management
• Ensure tickets are updated on time and adhere to required SLA.
• Handling different PC operating systems (Windows 7, 10)
• Handling end users' incidents and IMAC requests using Service NOW ticketing tool
• Performing Hardware/Software installation (understanding of deployment tools like SCCM)
• End-user support – Break fix & Service Requests
• Desktop/ Laptop/Network Printers Management.
• Basic AV support for conference room& internal events using MTR (Microsoft Teams Room)
• Image Deployment using SCCM & Auto Pilot
• VDI technologies Citrix Xendesktop, Azure cloud PC.
• Laptop AV/endpoint security Management for Mcafee, Cortex XDR.
• User Data Management (OneDrive, Office 365)
• Refresh of old asset from windows 7 to windows 10.
• MTR Video conference support for meeting room and events.
• Vendor coordination for hardware/spare replacement
• Incident Management, service Request management, asset Management
• Support Queue Management to avoid and SLA misses
• Ability to work independently and in a team environment.
• Ability to communicate well with internal and external contacts.
• Provide strong customer service for internal IT teams as well as Business Partners. Work closely with the Server and Networking teams.
• Performing end to end IMAC activity including packaging un-packaging, accepting & delivery of client service assets with proper update of inventory database.
• Experience supporting mobile devices; including configuration and troubleshooting of, iPhone, iPad Android devices.
• Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to vendors in accordance with Help Desk escalation processes.
• Maintain overall ownership of user's issue & service ensuring that they receive resolution within a reasonable timeframe.
• Responsible for successful deployment and upgrades of laptops & workstations.
• Ability to work independently and in a team environment.
Create a job alert for this search

IT Desktop Support Engineer (Backfill) • Mumbai

Similar jobs

Senior Support Engineer

Andelamumbai city, maharashtra, in

Andela exists to connect brilliance and opportunity.Since 2014, we have been dedicated to breaking down global barriers and accelerating the future of work for both technologists and organizations ... Show more

 • Promoted

L1/L2 IT Support Engineer

Programmers.ionavi mumbai, maharashtra, in

Shift timing - (Rotational Shift ).Managed Service Provider (MSP) environments.The ideal candidates will have 3–7 years of hands-on experience supporting MSP clients across various domains includin... Show more

 • Promoted

Trading Platform Support (NSEIX – NEAT) - Investment Bank

The Career Worksmumbai, maharashtra, in

Our client a large Investment Bank in Mumbai is looking to hire.Trading Platform Support (NSEIX – NEAT) - Mumbai.Provide Trading Platform Support (NSEIX – NEAT).Manage incident, change, and problem... Show more

 • Promoted

Infrastructure Diagnostics & Support Engineer (Remote, US EST) — XBE

XBEnavi mumbai, maharashtra, in
Remote

XBE builds business-operations software for heavy-materials, logistics, and construction companies that should be generating far more profit than they do today.We are a US-based company with a full... Show more

 • Promoted

L2 Engineer Prov & Config (Network)

Jiomumbai, maharashtra, in

Handle escalated faults received from L1 support and field teams.Perform advanced troubleshooting and conduct root cause analysis (RCA).Lead major incident bridge calls and ensure effective coordin... Show more

 • Promoted

Site Reliability Engineer (SRE) – Azure Virtual Desktop (AVD)

Insight Globalmumbai city, maharashtra, in

We are looking for a highly skilled.Site Reliability Engineer (SRE).Azure compute, networking, storage, and identity.SRE / Azure Infrastructure roles.Azure Virtual Desktop (AVD/WVD).FSLogix (profil... Show more

 • Promoted • New!

Desktop Support Engineer

Alternative Pathmumbai, maharashtra, in

Alternative Path is looking for a Desktop Support Engineer, to assist one of its clients, which is a Private Equity firm to manage and maintain its IT infrastructure.You will play a vital role in m... Show more

 • Promoted

L2 Onsite IT Support Engineer IN

Excis Compliance ltdMumbai, MH, in
Quick Apply

WE’RE HIRING FOR A ONSITE IT SUPPORT ENGINEER L2 IN INDIA!.Excis is a global IT support leader, driven by innovation and collaboration.We’re looking for a proactive Desktop Support Engineer to mana... Show more

Technical Support Engineer — Global IT & Product Support (Fully Remote)

SkillsCapitalnavi mumbai, maharashtra, in
Remote

SaaS products, enterprise applications, and IT systems.These long-term, fully remote freelance roles are ideal for professionals who excel at troubleshooting, customer interaction, application supp... Show more

 • Promoted

Support Engineer

Nerve Solutionsmumbai, maharashtra, in

We’re #Hiring – Support Engineer.NERVE Solutions is looking for a Support Engineer to join our growing fintech team in Mumbai.Provide technical support for the RMS platform.Troubleshoot and resolve... Show more

 • Promoted

Tagetik CCH & Hyperion Support Engineer

GoWin TrainingMumbai, Maharashtra, India
Quick Apply

Job Title: Tagetik CCH & Hyperion Support Engineer.Experience : 7+ (5+ years in application development or support).We are looking for a skilled and reliable.Tagetik CCH & Hyperion Support ... Show more

IT Support Engineer – Lab Systems and Site Operations

AVASO Technology Solutionsmumbai, maharashtra, in

Job Opportunity: IT Support Engineer – Lab Systems and Site Operations.Employment Type: Full-Time Employment.AVASO Technology is a global leader in providing IT solutions and services, specializing... Show more

 • Promoted

Desktop Support Specialist

Informist Media Pvt Ltdmumbai, India

We are seeking a dedicated and technically skilled candidate to join our IT team as a Desktop Support Engineer.The ideal candidate will have a strong foundation in IT support and a passion for prov... Show more

 • Promoted

Customer Support Engineer

MasterControlmumbai, maharashtra, in

Our mission is the same as that of our customers to bring life-changing products to more people sooner.The MasterControl Platform helps organizations digitize, automate and connect quality and comp... Show more

 • Promoted

Implementation Support Engineer

Cubical Operations LLPmumbai, maharashtra, in

Implementation & Support Engineer – CTEM & Compliance Manager.We are looking for a skilled and customer-focused Implementation & Support Engineer with experience in CTEM (Continuous Threat Exposure... Show more

 • Promoted

Information Technology Network Engineer

Karixmumbai, maharashtra, in

Server Installation, Configuration & Hardware Monitoring & Maintenance.Rack, stack, and cable physical servers in data center environments.Install and configure server hardware (Dell, HP, Lenovo, C... Show more

 • Promoted

Cloud Support Engineer

Luciditymumbai, maharashtra, in

Experience: 1–3 Years Experience.Work Hours: 2 PM - 11 PM / 8 PM - 5 AM IST (Rotational Shifts).Lucidity is a rapidly growing company with a first of its kind and impactful product in the cloud sto... Show more

 • Promoted

L3 Network Juniper Support

SISL Globalmumbai, maharashtra, in

Manage and monitor Juniper switch pairs deployed in L2 mode across client sites.Onboard Juniper switches into Juniper Mist and ensure seamless integration.Maintain connectivity between Azure Local ... Show more