Guest Relations Executive

Job Title :

Guest Relationship Executive

Location :

Nariman Point, Mumbai

Industry : Real Estate

Experience : 1+ year

Role Overview :

We are seeking a polished, customer-oriented Guest Relationship Executive. The ideal candidate will welcome and host prospective clients during their property visits, ensuring a seamless, memorable, and high-standard experience that reflects the brand’s values

Key Responsibilities :

Warmly greet and receive prospective clients, making them feel valued and comfortable.

Host clients during site / property visits, ensuring the experience reflects a luxury standard of service.

Provide clients with basic project information and direct their queries to the appropriate sales team.

Coordinate with sales, administration, and hospitality teams to prepare for client visits (refreshments, site readiness, meeting arrangements).

Maintain an elegant reception / hosting area, and ensure all customer-facing spaces meet luxury standards.

Ensure accurate client records are maintained and appointments are well managed.

Handle client requests with professionalism, discretion, and a service-first mindset.

Assist in organising and supporting customer engagement events, property showcases, and high-profile client visits.

Collect initial feedback from clients and share insights with relevant teams.

Qualifications & Experience :

1+ year of experience in a customer-facing role.

Strong communication and interpersonal skills with a polished appearance and demeanour.

Excellent hosting, presentation, and customer service skills.

Ability to multitask, stay organised, and work well under pressure.

Fluency in English.

A warm, approachable personality with a service-driven attitude.