Retail / QSR Functional Consultant

Job Title : Retail / QSR Functional Consultant

Location : Bengaluru

Employment Type : Full-Time

Role Overview

We’re seeking a dynamic and results-driven Retail / QSR Functional Consultant to lead business transformation initiatives across retail and quick-service restaurant (QSR) operations. You’ll bridge the gap between business needs and technology solutions, driving customer engagement, operational efficiency

Key Responsibilities

Client Engagement & Discovery :

Conduct workshops to understand client pain points, business processes, reporting & dashboarding needs

Translate business requirements into functional specifications

Techno Functional Aspects :

Translate the functional specifications derived from the workshop to a technical fit document

Identify & highlight feature / reporting / dashboarding gaps

Collaborate with technical teams to configure and deploy systems aligned with business goals

Stakeholder Collaboration

Act as a trusted advisor to marketing, operations, and IT teams

Ensure alignment between business strategy and technology roadmap

Effective Onboarding

Ensure all functional specifications are deployed in the software (reports, dashboards, models, audiences etc)

Train super users of our clients on the platform

Explain the support mechanism and set cadences for support / business related queries

Required Skills & Qualifications

5+ years of experience in retail or QSR consulting, business analysis, or solution delivery

Strong understanding of retail / QSR operations : POS, loyalty, CRM, inventory, and customer experience

Knowledge of Marketing Automation tools & how they function

Familiarity with analytics platforms (e.g., Power BI, Tableau, Google Analytics) is preferred

Excellent communication, stakeholder management, and presentation skills

Ability to work in fast-paced, client-facing environments

Preferred Qualifications

Experience with omnichannel retail or QSR transformation projects

Knowledge of cloud platforms (Azure, AWS, GCP) and API integrations

About Company :

Algonomy helps consumer businesses maximize customer value by automating decisioning across their retail business lifecycle, with AI-enabled solutions for eCommerce, Marketing, Merchandising, and Supply Chain. Algonomy is a trusted partner to more than 400 leading brands, with a global presence spanning over 20 countries. Our innovations have garnered recognition from top industry analysts such as Gartner and Forrester. More at www.algonomy.com