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ERP Consultant Cum Support Executive

ERP Consultant Cum Support Executive

BrainCave Software Pvt. LtdKolkata metropolitan area, West Bengal, India
13 hours ago
Job description

We are seeking a dynamic and customer-centric ERP Support Cum Consult Executive to join our Lucent ERP team. This role requires a blend of technical understanding, consulting ability, and client servicing. The ideal candidate will act as a bridge between customers and our ERP system, ensuring clients maximize the value of Lucent ERP by tailoring solutions to their requirements, providing training, and delivering continuous support.

Key Responsibilities

  • Client Consultation & Requirement Gathering
  • Engage with clients to understand their business processes, requirements, and challenges.
  • Map client needs with Lucent ERP modules and propose tailored solutions.
  • Prepare functional requirement documents (FRD) and ensure clarity between client and technical teams.
  • Product Demonstration
  • Conduct product demos and presentations for prospective and existing clients.
  • Clearly showcase how Lucent ERP can add value, improve efficiency, and solve pain points.
  • Implementation Support
  • Assist in ERP implementation by coordinating with internal teams and clients.
  • Ensure smooth onboarding and system setup in line with client expectations.
  • Customer Training
  • Provide structured ERP training sessions for client teams.
  • Develop user manuals, training materials, and FAQs to ease adoption.
  • Post-Delivery Support
  • Act as the first point of contact for customer queries and support requests.
  • Troubleshoot ERP-related issues and escalate complex problems to the technical team.
  • Build strong client relationships through proactive engagement and ongoing assistance.
  • Continuous Improvement
  • Gather customer feedback and suggest product enhancements.
  • Stay updated with ERP best practices and industry trends to guide customers effectively.

Required Skills & Qualifications

  • Bachelor’s degree in Business Administration, Information Technology, Computer Applications, or related field.
  • Proven experience (0 - 2 years) in ERP support, consulting, or implementation (preferably with ERP systems).
  • Strong understanding of business processes (HR, Finance, Sales, Inventory, Manufacturing, etc.).
  • Excellent communication and presentation skills with the ability to translate technical details into business language.
  • Customer-focused attitude with problem-solving skills.
  • Ability to manage multiple clients, prioritise tasks, and work independently.
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    Erp Consultant • Kolkata metropolitan area, West Bengal, India