Senior Manager / Associate Director - Engineering

Get To Know Us First!

Who We Are

At interface.ai, we’re redefining the future of banking with AI. Our cutting-edge Generative AI-powered platform serves over 100 banks and credit unions, delivering hyper-personalized customer interactions across voice, chat, and employee-assisting solutions.

Our mission :

To make banking effortless, intelligent, and profitable—enhancing user experience while boosting revenue and efficiency for financial institutions.

We’re not just another AI company. Our proprietary AI, built 100% in-house, is designed for zero-shot learning, achieving 90%+ accuracy on Day 1. With a world-class team from Microsoft, ISB, and IIMs, and a 1,800% growth rate in the last year, we’re shaping the future of AI in financial services.

Join us to build something transformative.

Careers -

https : / / interface.ai / open-positions

LinkedIn -

https : / / www.linkedin.com / company / interface-ai /

About the Role

We are seeking a

Senior Engineering Manager – Product Engineering

to lead the design, development, and delivery of customer-facing products that serve millions of users.

This role is for a

hands-on engineering leader

who combines deep technical acumen, product intuition, and operational excellence — someone who thrives on solving complex engineering problems while delivering user experiences that feel magical.

You’ll lead multiple high-performing teams across geographies, driving the

execution of product features, scalability initiatives, and AI-first innovations . You’ll collaborate closely with

Product, Design, Data Science, and Customer teams

to translate business goals into technical roadmaps that deliver measurable outcomes.

You will be the

engineering bar-raiser

— setting the tone for technical excellence, speed, and accountability across the organization.

What You’ll Own

As a

Senior Engineering Manager , you will own the complete delivery and quality of our product engineering initiatives :

Lead the

technical direction, architecture, and quality bar

for customer-facing product systems.

Drive

execution, velocity, and reliability

across multiple teams to meet business goals.

Instill a

10x engineering culture

focused on autonomy, impact, and craftsmanship.

Partner with Product and Design to shape customer experiences with an

AI-first mindset , leveraging LLMs, personalization, and automation.

Ensure that engineering teams execute with

extreme ownership , from idea to production to iteration.

Manage and grow top-tier engineering talent, creating a culture of learning and excellence.

Interface with

customers and product managers across time zones

to understand needs, gather feedback, and translate insights into technical priorities.

Deliver with

predictability and precision , driving programs that meet scope, schedule, and quality goals.

Establish and scale

engineering best practices

in clean code, observability, performance, CI / CD, and quality automation.

What You’ll Do

Be Hands-On :

Stay deeply involved in hands-on coding, technical decisions, designing systems, and driving optimizations. Lead by example with clarity and technical depth.

Drive Engineering Quality :

Implement mechanisms for continuous improvement in architecture, testing, and reliability. Be the champion for quality and excellence in everything shipped.

AI-First Product Delivery :

Partner with AI and Data teams to embed AI capabilities — recommendations, personalization, conversational features — across core products.

Raise the Bar :

Coach teams on scalable design patterns, coding practices, and problem-solving approaches that improve velocity and maintainability.

Program Management :

Own complex, multi-quarter initiatives — ensuring clear communication, predictable delivery, and risk mitigation.

Stakeholder Alignment :

Collaborate across Product, CX, Sales, and Customer Engineering to align priorities and manage dependencies effectively.

Measure and Optimize :

Define success metrics (latency, quality, user engagement) and drive accountability through data-driven insights.

Mentor Future Leaders :

Develop engineering managers, leads, and senior engineers into high-impact contributors.

What We’re Looking For

Required Qualifications

Experience :

10+ years in software engineering, with at least 4 years managing high-performing product or platform engineering teams.

Hands-On Technical Expertise :

Strong background in system design, scalable architectures, APIs, and modern frameworks. Ability to deep-dive into code, architecture, and data flows.

Extreme Ownership :

Proven track record of end-to-end accountability for product delivery, reliability, and quality.

Technical Excellence :

Demonstrated ability to

raise the engineering bar , set coding standards, and lead through technical rigor and innovation.

Product and Customer Orientation :

Experience working closely with product teams and customers to align engineering efforts with business value.

AI-First Mindset :

Strong understanding or experience integrating

AI / ML systems

(recommendations, personalization, chatbots, predictive analytics) into products.

B2C Scale Experience :

Hands-on leadership in scaling large consumer-facing systems (web, mobile, or voice).

Program Management Discipline :

Exceptional organizational and execution skills; able to manage cross-team dependencies and large-scale releases.

Communication :

Outstanding written and verbal communication; can articulate complex technical topics to executives and customers.

Culture Builder :

Passion for developing teams that value autonomy, ownership, collaboration, and continuous learning.

Preferred Qualifications

Experience in

FinTech, Conversational AI, or AI-driven personalization

products.

Track record of

leading globally distributed teams

across time zones.

in

high-growth, high-accountability environments .

What Makes This Role Special

You’ll be the

engineering multiplier

— leading teams that build delightful, AI-powered customer experiences.

You’ll define and enforce

engineering excellence , ensuring our products are fast, reliable, and future-proof.

You’ll have a seat at the table shaping

product strategy, technical direction, and customer success.

You’ll operate in a

global, fast-paced environment , collaborating across functions and time zones.

You’ll inspire a new generation of engineers to

think AI-first, build fast, and deliver with purpose.