Program Lead (Procurement & Ops Excellence)

Xhipment is a Digital Freight Forwarding and Supply Chain Management Platform that is simplifying Global Trade, a multi-billion-dollar opportunity worldwide. We work closely with our customers, operating at the intersection of cutting-edge technology simplifying global supply chains and a customer obsessed team to deliver a world class Xhipment experience.

We partner with customers across industries making both exports and imports simpler.

Our core founding team members are tenured Amazon alumni who have built and scaled multiple billion-dollar businesses.

What you will do

We are seeking a dynamic Procurement & Ops Excellence Manager to own procurement strategy, design a scalable global freight network, and drive continuous improvement across lanes. This role combines vendor management, network design, and process optimization — and works closely with our Geo Heads to deliver superior cost, reliability, and service.

Responsibilities :

Procurement & Vendor Management

• Own procurement strategy across assigned geographies (ocean, air, drayage, warehousing, last-mile)
• Source, negotiate, and finalize rate contracts with carriers, consolidators, and trucking vendors
• Build and maintain a preferred vendor base with robust performance scorecards
• Secure capacity proactively by forecasting demand with Geo Heads

Network Design & Optimization

• Analyze trade lane performance and design a robust, scalable supply chain network to reduce lead times, improve service reliability, and lower landed cost
• Continuously evaluate alternative routings, transshipment hubs, and partners to optimize cost-to-serve
• Support expansion into new lanes (IN→WW, CN→US, SEA→EU etc.) with lane setup playbooks and SOPs

Operational Excellence & Continuous Improvement

• Define lane-level SOPs in collaboration with Geo Heads and Operations teams
• Monitor shipment milestones, exceptions, and on-time performance using dashboards
• Run root-cause analysis for service failures and lead corrective / preventive action
• Partner with Product / Tech teams to automate processes, standardize workflows, and drive measurable improvements

Cost & Performance Management

• Track procurement cost vs market benchmarks and improve cost competitiveness
• Drive quarterly business reviews with key vendors, share scorecards, and co-develop improvement plans
• Identify cost-saving and process-efficiency opportunities with clear ROI impact

Compliance & Risk Management

• Ensure compliance with trade regulations, contracts, and internal governance
• Build contingency plans for capacity shortages, rate volatility, and operational disruptions

What are we looking for

• Education : Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or related field (Master's degree is a plus)
• Experience : 5–7 years in procurement, freight forwarding, or supply chain operations with exposure to network design and process excellence
• Skills :
• Strong vendor negotiation and relationship management skills
• Deep understanding of ocean / air freight, trucking, and global trade lanes
• Experience with SOP creation, process improvement, and cost analysis
• Excellent analytical, communication, and stakeholder management skills
• Proficiency in supply chain tools (rate management, TMS, dashboards)
• Mindset : Problem-solver, data-driven, thrives in ambiguity, and takes end-to-end ownership

Why work with us

• Build, Operate, Scale, Repeat : This is literally (and always) Day 1 for us and we need people who want end to end ownership to build something meaningful that solves real customer problem. You build it, operate and scale it, and then go solve another problem for our customers.
• Keeping it simple : We believe in first principles thinking. While we know a lot, we are humble enough to know there is so much we don't. We will figure it out together by diving deep, staying curious and working backwards from our customer needs.
• Transparent and Professional : This is our motto to our customers and same goes for us internally. We respect personal commitments and that each individual figures their own way to operate.

Skills Required

Cost Analysis, rate management , Air Freight, Process Improvement, Dashboards, Relationship Management, Tms, Vendor Negotiation, trucking