Solution Consultant L2

Overview :

The L2 Solution Consultant plays a key role in Extropys centralized support and delivery model by providing advanced functional technical and process expertise across client pods. L2 Consultant leads the resolution of complex issues performs deeper configuration and analysis tasks and supports continuous improvement initiatives for Extropys clients.

This role bridges operational execution and solution optimization ensuring that Extropys professional services maintain high quality consistency and scalability across all engagements.

Tasks

Key Responsibilities

Advanced Process Monitoring & Analysis

• Lead the analysis of Business Transactions (BT) and identify recurring patterns or root causes of exceptions.
• Deliver detailed monthly PIO insights with actionable recommendations for process optimization.
• Collaborate with SMEs and Solution Architects to propose preventive and corrective measures.
• Evaluate automation opportunities and contribute to process improvement initiatives.

Documentation & Governance

Configuration & Solution Management

Client Support & Incident Resolution

Training Mentoring & Knowledge Sharing

Collaboration & Stakeholder Management

Requirements

Qualifications and Experience Requirements

Required Experience

Technical Skills

Soft Skills

Strong analytical mindset with the ability to break down complex problems.

Clear and confident communication with clients and internal teams.

Ability to mentor L1 consultants with patience and clarity.

High accountability with strong follow-through and attention to detail.

Adaptability to changing project demands and comfort working in ambiguity.

Proactive resourceful and solution-oriented approach to issue resolution.

Key Competencies

Strong ownership and accountability mindset.

An analytical approach with the ability to identify process and system optimization opportunities.

Effective collaboration and mentoring skills.

Adaptability to new technologies and dynamic client requirements.

Consistent adherence to Extropys governance documentation and quality standards.

Fluent in French Spanish or German in business conversations (nice to have)

Education Requirements

Bachelors degree in Information Systems Business Computer Science Engineering or related field preferred.

Relevant P2P / AP automation training or Basware certification strongly preferred.

Work Arrangement

Remote

9AM to 5 PM EST with flexibility working with global teams across multiple time zones.

Travel Requirements

No travel is required.

Key Performance Indicators (KPIs)

SLA adherence for L2 ticket resolution and escalation handling.

Accuracy and completeness of advanced documentation and process materials.

Quality and depth of monthly PIO insights delivered to clients.

Reduction of recurring BT issues through root cause analysis.

Successful validation and execution of configuration changes with minimal rework.

L1 enablement effectiveness (training delivered decrease in L1 escalations).

Key Skills

Marketing,Business Process,Customer Service,Communications,Cloud,Products demonstration,C#,Database,CRM,Project Management,Client Relationship,Interpersonal skills,Sales goal,Sales Process,Analytics

Employment Type : Employee

Experience : years

Vacancy : 1