Customer Service Executive

Customer Service Executive | PolicyEra

Location : Bhandup (Central Suburbs, Mumbai)

Compensation : ₹30,000 per month

Experience Required : Minimum 2 years in customer service or client management

Industry : InsurTech / Insurance Services

About PolicyEra

At policyera.com , we are redefining how customers experience insurance. With a strong focus on transparency, reliability, and service excellence, we aim to make insurance simpler, faster, and more client-centric. As a part of our growing team, you will have the opportunity to contribute to an organization that values innovation, integrity, and impactful customer relationships.

About the Role

We are seeking a Customer Service Executive who is proactive, empathetic, and highly organized. In this role, you will be the bridge between our clients and our internal teams — ensuring every customer receives a seamless and satisfying experience through timely communication, issue resolution, and professional service delivery.

Key Responsibilities

Client Communication

• Handle client queries efficiently via phone, email, and in-person interactions.
• Conduct site visits as required to provide personalized support and resolve issues.

Customer Service Excellence

Data & Process Management

Collaboration & Coordination

Continuous Improvement

Required Skills & Qualifications

Perks & Benefits

Why Join PolicyEra?

At PolicyEra, we don’t just serve clients — we build relationships. If you are someone who thrives on delivering excellent service, solving challenges, and creating meaningful impact in people’s lives, this is the role for you.