Senior Pre Sales Consultant- CCM & Digital Engagement

Broad Function :

We are seeking a highly skilled and motivated Senior Presales Consultant to lead solutioning, technical engagement, and presales activities for FCI's CCM Platform (VARTA) and Digital Engagement Suite.

This role requires strong expertise in Customer Communication Management, digital engagement technologies, and deep domain understanding of the Banking, Financial Services, and Insurance (BFSI) sector.

You will collaborate closely with Sales, Product, Delivery, and Marketing teams to drive deal success through architecture design, demos, PoCs, and comprehensive solution proposals.

Roles and Responsibilities :

Sales & Customer Engagement Support : -

• Participate in customer meetings to understand business needs, regulatory requirements, and technical expectations.
• Present product capabilities, competitive differentiation, and domain-relevant value propositions.
• Deliver customized demonstrations of the FCI VARTA CCM platform and related modules.
• Conduct fit–gap assessments to match customer requirements with product capabilities.
• Support EOI / RFI / RFQ / RFP / SOW processes, technical questionnaires, and compliance documentation.
• Engage with BFSI clients to articulate solution value and drive deal conversions.

Solution Design & Architecture : -

POCs, Pilots & Prototyping

Documentation & Proposal Support : -

Cross-Functional Collaboration : - Collaborate closely with :

Thought Leadership & Domain Expertise : -

Requirements

Desired Experience : -

Benefits

The company offers a range of employee benefits including :

Skills Required

Hld, Lld, Data Flow Diagrams, Microservices, Ccm, Devops, Integration Architecture, Gcp, Docker, Cx, Rest Apis, Azure, Kubernetes, Aws