Omni Sport Leader

Posted on 01/08/2025

Mission

As an Omni Sport Leader, your role is to ensure all customers leave our stores ‘satisfied or satisfied’.

From a friendly and professional welcome to a quick and easy payment process, your role is to always deliver a 5-star shopping experience.

Decathlon heavily invests in the development of teammates so that those who want to build careers within the business can flourish within their roles.

Profile

Do check out our Video on the role and responsibility of an Omni Sport Leader -

I am an Omni business leader who gives my customers a WoW experience across channels.

• I greet, smile, and engage with customers to understand their needs.
• I utilize an omnichannel medium to sell products and services that fulfill customers' needs.
• When customers are in-store, I assist them in expanding their choices through digital channels.
• I ensure that I am up to date with Decathlon's products, services, and offers across all channels.

I ensure the best in the class offer, display, and availability for my sport.

• I guarantee customer and teammates’ safety in-store, with products, stock storage, and data protection
• I make sure that I select the right offer to give my users, the right product and services.
• I forecast my business according to my seasonality/ trend and ensure appropriate stock levels.
• I set up an experiential layout with strong visual merchandising strategies to increase my business.
• I will master the tools needed, to give my users the best in the class offer, display, and availability.

I Develop my sports' local omnichannel performance.

• I am in charge of my sport and work towards ensuring the growth of my sport and its market share.
• Act as a sports ambassador, building a sports community to encourage customer/user engagement in sports practice within my catchment.
• I affiliate with the right partners who can help my customers practice their sport through events, workshops, and playgrounds.
• I make data-driven decisions for my customers/users according to the data collected through Omni channels.

Preserve our resources through site management and our societal impact (eco-mobility, waste disposal management)

• Boost eco-designed product sales
• Boost the share of circular sales (Buyback, Services, etc.)
• Reduce emission and wastage at my site