Major Incident Analyst

Company Description

Our Parent Organization, NEC Corporation, is a 25 billion Company with offices spread across the globe.

NEC is a multinational provider of information technology (IT) services and products, headquartered in Tokyo Japan with 122 years of experience in evolution with technology and innovation. It is recognized as a ‘Top 50 Innovative Company’ globally

NEC Corporation has established itself as a leader in the integration of IT and network technologies while promoting the brand statement of “Orchestrating a brighter world.”

NEC enables businesses and communities to adapt to rapid changes taking place in both society and the market as it provides for the social values of safety, security, fairness and efficiency to promote a more sustainable world where everyone has the chance to reach their full potential.

NEC Software Solutions (India) Private Limited!  is based in Mumbai (Worli & Airoli) and Bangalore with an employee strength of 1500+.

It is one of the foremost providers of end-to-end IT services across various sectors.

We work with diverse industry verticals which include publishing, media, financial services, retail, healthcare and technology companies around the world. Our customers range from two-person startups to $bn listed companies.

We have more than 30 years of experience in providing end to end IT services across the globe and have earned a reputation for delighting our customers by consistently surpassing expectations and helping them deliver robust, market-ready software products that meet the highest standards of engineering and user experience.

Supported by more than 1300 exceptionally talented manpower, we are a hub for offshore support and technology services

Job Description

The Incident Analyst is responsible for providing Incident & Major Incident support, analytics and reporting following the Incident Management process.

The role includes the management and ownership of P1 & P2 Major Incidents for a number of Health and Police customers as well as monitoring, reviewing and spot checking of incidents providing feedback and guidance to all teams highlighting case stagnation and inefficiencies with the incident case flow.

The successful candidate will be required to work in rotational shift pattern between 12 : 30 pm - 12 : 30 am Monday - Friday. The Major Incident Team are required to cover Major Incidents outside of normal business hours ( On-call 24

• 7 rotational support ).

The successful candidate will be responsible for :

The Incident Analyst will also be responsible for the following against an assigned account :

Qualifications

Additional Information

Excellent Communication Skills required.