DataStage Admin

Knowledge sharing on the existing platform for migration activities

Requirements

• Team will use the ServiceNow tool & Email Communication for ticket handing
• The support team will raise a service ticket for the email communication request from customer.
• Wipro Offshore support team will support from 4 : 00 AM EST to 1 : 00 PM EST  (2.30 pm IST to 11.30pm IST)
• Support operations will be performed by the team on a commercially reasonable effort basis with available bandwidth.
• The team will provide extended support during the weekend / month end as needed. Associates required to work on weekends will be entitled to a corresponding amount of paid time off (PTO) on a weekday, typically at a 1 : 1 ratio, which can be taken at their convenience within a specified timeframe,
• with approval from Customer and Wipro manager.
• Support team to follow the Customer holiday calendar.