Sr Business Operations Manager [T500-20514]

About T-Mobile :

T-Mobile US, Inc. (NASDAQ : TMUS), headquartered in Bellevue, Washington, is America’s supercharged Un-carrier, connecting millions through its strong nationwide network and flagship brands, T-Mobile and Metro by T-Mobile. Customers benefit from an unmatched combination of value, quality, and exceptional service experience.

About TMUS Global Solutions :

TMUS Global Solutions is a world-class technology powerhouse accelerating the company’s global digital transformation. With a culture built on growth, inclusivity, and global collaboration, the teams here drive innovation at scale, powered by bold thinking.

TMUS India Private Limited operates as TMUS Global Solutions.

About the Role :

As a Senior Business Operations Manager, you will partner closely with PSCO leadership to oversee operational execution across strategic initiatives, vendor partnerships, financial management, and performance reporting.

This role is responsible for enabling operational excellence by coordinating planning cycles, streamlining execution, optimizing vendor engagement, and driving project success. You’ll serve as a key point of contact between senior leaders and internal teams, ensuring transparency and alignment across functions. You’ll drive strategic project coordination, performance tracking, and continuous process improvement to enhance the effectiveness of the organization.

What You’ll Do :

Serve as the operations lead for the PSCO organization, supporting executive planning, tracking, and reporting activities

Support project coordination across business-driven initiatives and change programs

Lead cross-functional communications and coordinate alignment between business units, engineering, and leadership

Monitor key programs and initiatives, providing status updates, escalation points, and resolution pathways

Provide guidance on operational priorities, risk mitigation, and strategic alignment for ongoing initiatives

Develop and manage reporting processes (MIS, reconciliations, regulatory tracking, performance metrics)

Identify process improvement opportunities and lead automation initiatives to streamline operations

Manage vendor interactions, including coordination, reviews, and performance tracking

Analyze operational performance data to detect trends and recommend improvements

Contribute to organizational design, goal alignment, and strategy deployment as needed

Support administrative responsibilities including compliance, finance, and people operations

What You’ll Bring :

Bachelor’s or Master’s degree in Strategy, Planning, Business Management, or related field

10+ years of experience in business operations, stakeholder management, cross-functional leadership

Deep experience in vendor coordination, productivity tracking, and performance improvement

Strong analytical and decision-making skills, with a proactive problem-solving mindset

Excellent verbal and written communication skills

Demonstrated ability to manage multiple priorities in fast-paced environments

Proficiency in project management methodologies, performance tracking, and organizational planning

Comfortable working across levels—from executives to cross-functional delivery teams

Strategic thinker with strong process orientation and operational discipline

Must Have Skills :

Experience in stakeholder communications, cross functional team engagement, process improvement, vendor management, project management, performance & productivity management.