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IT Support Technician (MSP Experience Required)

IT Support Technician (MSP Experience Required)

MindEase AIChennai, IN
2 days ago
Job description

About the Role

We’re building AI-driven tools to automate IT support operations for Managed Service Providers (MSPs). We’re looking for an experienced IT support technician who currently works at a company providing outsourced IT / NOC / SOC services to MSPs. Your hands-on experience will help us deeply understand workflows, tools, and real-world challenges faced by MSP technicians.

Responsibilities

  • Share real-world insights on ticket workflows, RMM / PSA tools, and common IT issues.
  • Advise on SOPs, escalation rules, and communication standards.
  • Join occasional in-person sessions in Bangalore.

Requirements

  • Must be working full time at as IT support technician serving MSPs.
  • 2+ years in an IT Support / NOC / Helpdesk role at an IT company handeling MSPs.
  • Hands-on with tools like ConnectWise, Autotask, NinjaOne, or Datto RMM.

    • Perks

  • Flexible part-time hours (1–2 hrs / daily).
  • Remote work, paid engagement.
  • Opportunity to contribute to next-gen IT automation.
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    It Support Technician • Chennai, IN