Talent.com
Tier 1 Technical Support Engineer

Tier 1 Technical Support Engineer

TrantorMangalore, Karnataka, India
7 days ago
Job description

Shift time :

Rotational 8 hours shift (5 days a week)

Location : Remote

Job Description :

As a Tier 1 Technical Support Engineer for the project platform, you will be the first point of contact for technical issues experienced by users. You will be responsible for troubleshooting common platform issues, diagnosing basic application and infrastructure errors, escalating unresolved problems to higher-tier support, and ensuring timely resolutions.

Responsibilities :

Serve as the first point of contact for technical support, handling incoming incidents and service requests via chat, email, or phone.

Troubleshoot basic issues related to the platform, including application errors (Flutter, Python), login issues, feature access, and minor infrastructure issues (AWS).

Resolve common user problems within established SLAs (P1 : 1 hour, P2 : 4 hours).

Provide basic troubleshooting for application and infrastructure issues and escalate unresolved issues to L2 engineers.

Monitor system alerts and logs for known issues and provide proactive notifications to users when necessary.

Document each incident, troubleshooting process, and resolution in the service management system.

Participate in shift rotation for 24×7 support coverage, including weekends as required.

Skills Required :

1 - 3 years of experience in technical IT support, preferably in a production environment.

Familiarity with mobile app support (Frontend - Flutter & Backend - Python) and web-based platforms.

Strong understanding of cloud infrastructure (AWS ECS, CloudWatch, DynamoDB).

Knowledge of ticketing systems (Jira, Zendesk, ServiceNow) and handling technical issues.

Strong communication skills and the ability to handle multiple support requests concurrently.

Ability to follow predefined troubleshooting processes and escalate technical issues effectively.

Create a job alert for this search

Technical Support Engineer • Mangalore, Karnataka, India

Related jobs
  • Promoted
L1 Support Engineer

L1 Support Engineer

SaasAntmangalore, karnataka, in
The L1 - Support Engineer is responsible for providing high-quality technical support for the Saasant platform to customers, developers and prospects across the World through email, phone interacti...Show moreLast updated: 8 days ago
  • Promoted
L1 Desktop Support Engineer

L1 Desktop Support Engineer

TRDFIN Support Services Pvt LtdMangaluru, Karnataka, India
Desktop Support Engineer (Fresher).Mangalore - ₹17,000(Take Home) – ₹20,000 CTC per month.Night Shift Allowance- Per day ₹250. Install, configure, and maintain operating systems (Windows / Linux) on d...Show moreLast updated: 8 days ago
  • Promoted
Technical Lead

Technical Lead

ThumoMangalore, IN
Founding Engineer @ Thumo (Africa’s first super-app).We’re building Africa’s super-app, starting with food delivery.M funding round led by Soma Capital with top Silicon Valley angels, we’re hiring ...Show moreLast updated: 27 days ago
  • Promoted
eBPF Systems Engineer (Core Agent Team)

eBPF Systems Engineer (Core Agent Team)

Alma SecurityMangalore, IN
The ideal candidate will help build, maintain, and troubleshoot, the company's rapidly expanding infrastructure.They will work alongside other engineers to ensure highest levels of performance and ...Show moreLast updated: 30+ days ago
Tier 1 Support Specialist

Tier 1 Support Specialist

Bose ProfessionalMangalore, Karnataka, IN
Quick Apply
Company Overview : Bose Professional is a leader in the professional audio industry, specializing in the design and manufacturing of cutting-edge audio solutions including loudspeakers, amplifiers, ...Show moreLast updated: 30+ days ago
  • Promoted
Technical Support Engineer for a Web / Mobile application for US Company

Technical Support Engineer for a Web / Mobile application for US Company

Textellent, Inc.Mangalore, IN
Full Time | 100% Work From Home | US Office Hours.You will work closely with Client Success and support them by providing Tier-2 client support for software technical issues and work with Engineeri...Show moreLast updated: 30+ days ago
  • Promoted
Technical Implementation Engineer

Technical Implementation Engineer

Y MeadowsMangalore, IN
Technical Implementation Engineer.Y Meadows is a United States-based company specializing in artificial intelligence and automation solutions. We provide a low-code automation platform that streamli...Show moreLast updated: 6 days ago
  • Promoted
Resident Engineer – Kubernetes & Portworx

Resident Engineer – Kubernetes & Portworx

CMK Resources, Inc.Mangalore, IN
CMK Resources Resident Engineer – Kubernetes & Portworx.Remote - based in India working U.EST standard time business hours. compensation expectation of up to 30 lakhs per annum depending on experie...Show moreLast updated: 30+ days ago
  • Promoted
Tier 1 Technical Support Engineer

Tier 1 Technical Support Engineer

Trantormangalore, karnataka, in
Rotational 8 hours shift (5 days a week).As a Tier 1 Technical Support Engineer for the project platform, you will be the first point of contact for technical issues experienced by users.You will b...Show moreLast updated: 7 days ago
  • Promoted
Principal Technical Engineer(Configurations)

Principal Technical Engineer(Configurations)

Qinecsa SolutionsMangalore, IN
We are seeking a Principal Technical Engineer to develop and deploy client configurations for our flagship Qinecsa Vigilance Workbench signal detection platform. The ideal candidate will be dynamic ...Show moreLast updated: 7 days ago
  • Promoted
Technical Support Engineer

Technical Support Engineer

Cimpressmangalore, karnataka, in
The role involves providing L1 and L2 support by monitoring and resolving infrastructure and application alerts using tools like SolarWinds and New Relic. The candidate will coordinate with cross-fu...Show moreLast updated: 5 days ago
  • Promoted
Zuora Senior Technical Specialist

Zuora Senior Technical Specialist

Tradewebmangalore, India
Tradeweb Markets is a world leader in the evolution of electronic trading.A fintech company serving approximately 2,500 clients – including the world’s largest banks, asset managers, hedge funds, i...Show moreLast updated: 1 day ago
  • Promoted
Technical Service Engineer

Technical Service Engineer

SOFARMangalore, IN
Looking for an experienced and energetic professional interested in joining a fast-growing and diverse team aimed at provide better Smart Energy solutions to our customers.The individual should be ...Show moreLast updated: 30+ days ago
  • Promoted
Technical Service Manager (TSM)

Technical Service Manager (TSM)

RED GlobalMangalore, IN
Please apply only if you are interested in Contract Roles and willing to work in different time zones.Migration, Upgrade and Network. Technical Service Manager (TSM).Technical Service Manager (TSM) ...Show moreLast updated: 7 days ago
  • Promoted
Customer Support Supervisor

Customer Support Supervisor

Jet Stream Ent.Mangalore, IN
Advance Your Career as a Technical Customer Support Supervisor.Are you an experienced professional with a strong passion for leading technical customer support teams? We are looking for a dedicated...Show moreLast updated: 8 days ago
  • Promoted
Technical Support Engineer

Technical Support Engineer

Alvaria CXMangalore, IN
From the merger of two leaders in the.ASPECT Software and Noble Systems, comes.A new global force delivering leading edge. We blend the agility of a start-up mentality with the stability of an estab...Show moreLast updated: 18 days ago
  • Promoted
Technical Support Specialist

Technical Support Specialist

AppLogic NetworksMangalore, IN
As part of a Global Customer Technical Support team, this team provides post-sales support to Customers and Partners globally. Supporting the customer / partner is done through diagnosis and trouble...Show moreLast updated: 30+ days ago
  • Promoted
VOIP Support Engineer

VOIP Support Engineer

clientMangalore, IN
Experienced in VOIP technical support role with any of these technologies - Asterisk, Freeswitch, Kamailio & OpenSIPS.Good troubleshooting experience with SIP Call Flow in live environment.Must be ...Show moreLast updated: 30+ days ago
  • Promoted
  • New!
Customer Technical Support Specialist – SaaS Compliance Platform

Customer Technical Support Specialist – SaaS Compliance Platform

BigRioMangalore, IN
Job Title : Customer Technical Support Specialist – SaaS Compliance Platform.Our client is a fast-growing SaaS company helping European organizations manage and maintain compliance with key regulati...Show moreLast updated: 3 hours ago
  • Promoted
Technical Support Specialist

Technical Support Specialist

NIKSUNmangalore, India
Job Title : Junior Engineer, Technical Support, tier 2.NIKSUN is the recognized worldwide leader in making the Unknown Known, by using next-generation technology that revolutionizes the way networks...Show moreLast updated: 1 day ago