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IT System Admin
Hapag-LloydChennai, Tamil Nadu, India5 hours ago
Job descriptionManage, maintain, and optimize Windows client environments (10 & 11). Perform patch management, configuration, and security hardening of systems. Troubleshoot complex OS-level issues, performance bottlenecks, and service failures. Maintain accurate and up-to-date IT asset inventory records (procurement, assignment, movement, retirement). Utilize Excel-based tools and macros for tracking and reporting asset movement. Implement and manage RFID device systems, including setup, monitoring, and integration with asset tracking software. Provide first and second-level support for hardware, software, network, and system-related issues. Diagnose and resolve desktop, laptop, printer, and mobile device problems. Manage support tickets using ITSM tools (Jira, ServiceNow), ensuring SLA compliance. Deliver both remote and on-site support depending on issue criticality. Generate compliance, audit, and inventory reports using Excel, PowerShell, and Azure tools. Create and maintain SOPs, system diagrams, and asset logs. Track SLA metrics and follow ITIL processes for IT service delivery. Coordinate with HR and teams to deliver smooth IT onboarding. Conduct IT induction / training for new users on systems and IT policies. Collect and deprovision IT assets, disable accounts, and revoke access during offboarding. Perform regular system health checks (AV, conferencing devices, server room). Identify recurring issues and recommend proactive improvements. Monitor user hardware / software lifecycle and suggest upgrades / replacements. Educate users on IT policies, security practices, and data handling. Support audits with logs and configuration details. Ensure endpoint security compliance and report deviations. Empathetic and patient when assisting users with technical issues. Communicates solutions in clear, simple terms. Prioritizes user satisfaction with quick and effective resolutions. Keeps users informed on ticket progress and follows up until closure. Documents all interactions in ticketing systems for transparency. Educates users on best practices and shares FAQs / self-help guides. Takes ownership of tickets from initiation to closure. Investigates root causes and recommends preventive measures. Learns from recurring issues to improve service delivery. Hands-on experience in Windows system administration and IT operations for endpoint computing. Strong knowledge of PowerShell scripting, batch files, and Excel macros. Proven expertise with Azure Active Directory, Intune, and MDM / Compliance management. Experience with Windows automation and scheduled tasks. Hands-on with RFID devices and management consoles (Zebra, Impinj, etc.). Proficiency in IT asset lifecycle management and inventory systems. Solid understanding of AD, Group Policies, DNS, DHCP, and user access controls. Bachelor’s or Master’s in Computer Science, Engineering, or related field. Microsoft Certified : Azure Administrator Associate / Microsoft System Administrator certification. ITIL Foundation (Preferred). Knowledge of RFID inventory platforms or custom integrations. Basic knowledge of SQL / Power BI (desirable). English language – expert proficiency (additional languages beneficial). Competitive salary Self & Family Health Insurance Term & Life Insurance OPD Benefits Employees’ Deposit Linked Insurance Scheme (EDLI) Learning & Development through HL Academy Flexible Work from Home Leave Travel Allowance Variable performance bonus Recreation facilities Privilege, Casual, and Sick leaves Imprint | Privacy Policy
IT System Admin
- Full Time
- Brigade World Trade Center Sales office 5, , Rajiv Gandhi Salai, Tirumalai Nagar, Perungudi, Chennai, Tamil Nadu , India
- With Professional Experience
- 9 / 17 / 25
About Hapag-Lloyd
With a fleet of modern container ships and a Vessel Capacity 2.2 million TEU, as well as a Container Capacity 3.2 million TEU including one of the world’s largest and most modern reefer container fleets, Hapag-Lloyd is one of the world’s leading liner shipping companies. In the Liner Shipping segment, the Company has around 13. employees and offices in countries. Hapag-Lloyd has a container capacity of 11.9 million TEU – including one of the largest and most modern fleets of reefer containers. A total of liner services worldwide ensure fast and reliable connections between more than ports across the world. In the Terminal & Infrastructure segment, Hapag-Lloyd has stakes in 20 terminals in Europe, Latin America, the United States, India, and North Africa. The roughly 2. employees assigned to the Terminal & Infrastructure segment deal with terminal-related activities and provide complementary logistics services at selected locations.
About the Role
A System Administrator / Engineer is responsible for the day-to-day operations, maintenance, and troubleshooting of IT systems and infrastructure.
We offer a variety of tasks in expanding and improving our solution, from deployment to end-user support and management of operational challenges.
As part of a strong team, you will contribute to Hapag-Lloyd's critical core systems and make a real difference.
Key Responsibilities & Tasks
Windows & System Administration
Asset & Inventory Management
Technical Support & Issue Resolution
Reporting & Documentation
User Onboarding & Offboarding
Preventive Maintenance & Monitoring
Compliance & Policy Enforcement
Behaviours & Approach
Work Experience
Education & Qualifications
What We Offer
Contact person
Muthu Vignesh Rajendran Talent Acquisition Executive −© Apply online Share this job
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System Admin • Chennai, Tamil Nadu, India
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