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Role : Duck Creek

Experience : 5 Years to 10 Years

Skill : Duck Creek, ServiceNow, Jira, Insurance Domain

Handling application support for SaaS platforms Duck Creek

Coordinating with offshore teams for issue resolution and environment setup.

Managing incident logging and escalation in alignment with ITIL frameworks

Incident Management : Respond to and resolve user-reported incidents and service requests related to application

Troubleshooting : Diagnose technical problems, identify root causes, and implement effective solutions for application and system issues

System Maintenance : Perform routine checks on application health to ensure reliability

User Support : Guide users through problem resolution steps via phone, email, or chat, ensuring clear communication and minimal disruption.

Documentation : Create and maintain technical documentation, including knowledge base articles.

Collaboration : Work closely with developers, testers, and other IT teams to resolve complex issues and support new system implementations.

Training : Provide training and guidance to end-users for effective use of technology and applications.