Senior Customer Success and Solutions Advisor

Be part of a high-growth digital and customer experience consulting firm that has been recognized as one of the fastest growing companies in America by Inc. 5000 and honoured in the Deloitte Technology Fast 500 North America.

The Altudo Product Division (Rainmakers) : Altudo Rainmakers is a hyper-focused, high-growth team within Altudo which works closely with leading Martech and digital workplace B2B SaaS decacorns and unicorns, soonicorns and disruptive startups. This division serves as an APAC, Middle East and North American partner to the likes of Asana, Similarweb, GWI, Zendesk, Salesforce, and SproutSocial, amongst others, serving over 250 customers, including some of the most recognizable brand names in each region. Altudo Rainmakers is a high-performance team that has clocked 80% YoY growth and seeks to blitz its growth in the coming year. Our culture ensures we really provide fast track growth opportunities to our top performers and provide them with entrepreneurial opportunities that contribute to their holistic development at Altudo.

We’re looking for a detail-oriented, cross-functional player who can navigate the organization and advocate for customers internally. You will be committed to helping customers adopt Asana as both a technological product and a holistic approach to collaboration across their organization. You will be a consultant focused on supporting our rapidly growing enterprise and strategic customer base. You will serve as an empathetic customer advocate, problem solver, partner in change, and product expert, as well as the voice of your customers cross-functionally.

Core Responsibilities :

Deeply understand Asana the product as well as each customer’s business, including the business issues and problems being resolved by the engagement and Asana, to serve as both a product expert and trusted advisor through the change process.

Analyze the strengths and opportunities of our professional services offerings and engagements, both at a customer and broader program level, to drive continuous enhancement of our program and how we serve our amazing customers.

Partner with the Sales teams to develop and drive account strategy for key accounts.

Develop deep understanding of customer needs and articulate how Asana can address those pain points.

Build and deliver data-driven business cases to help prospects understand the value Asana can have on their organizations.

Position yourself as a trusted advisor for customers and for the Sales teams.

Exceed targets and be a key player in influencing how Asana achieves its revenue goals

Requirements

3+ years’ experience in customer-facing consulting role, ideally with experience on an engagement team in a consulting firm.

A storyteller who is comfortable presenting a company and product to anyone in any setting.

Proven ability to effectively influence senior-level decision makers.

Data-driven mindset with the ability to clearly articulate business value.

Exceptional cross-functional leader and collaborator.

Good in build relationships, using both courage and candor in a manner that fosters credibility, trust, and opportunity with clients and colleagues.

Must have a growth mindset, a high general business acumen for what drives success for our clients as well as how change impacts that success, and an aptitude for taking the initiative and problem solving in the face of ambiguity.

What’s in it for you?

Gain hands-on experience in SaaS consulting and digital transformation.

Work in a collaborative and learning-focused environment.

Opportunity to grow your career in project management and enterprise solutions.

About Altudo

Altudo is an award-winning customer experience consulting firm with a global presence across the US, Canada, and South America. Recognized as one of the fastest-growing companies in America by Inc. 5000 and honored in the Deloitte Technology Fast 500 North America, Altudo has cemented its position as a leader in the industry. Altudo is proud to be recognized among India’s top 50 Best Companies to Work For™ in 2022 and 2023 by the Great Place to Work® Institute. It is also certified as a great workplace for women and millennials.

Over the last two decades, we have established ourselves as a leader in the customer experience space, with over fifty Fortune500 companies among our clients. We specialize in creating solutions that improve customer experience and drive revenue. Our work has earned us numerous accolades and international recognition. Our success is rooted in our people and our work culture. We provide fast-track growth opportunities to our top performers and foster entrepreneurial avenues that contribute to their holistic development at Altudo. Additionally, we have strong alliances with Sitecore (Platinum), Microsoft, BigCommerce, and Adobe.

At Altudo, we are committed to maintaining a workplace that upholds the principles of diversity, equity, and inclusion. We have a strict zero-tolerance policy toward any form of discrimination or harassment based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, marital status, or any other characteristic protected by law. All employees are expected to foster an environment of mutual respect, and any violation of this policy may result in disciplinary action, up to and including termination of employment.

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