Lead - Business Systems Services

Company Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Job Description

We are seeking a Lead - Business Systems Services to contribute meaningfully to planning, analysis, reporting, and strategy in support of our rapidly growing organization. This is a unique role where the person will partner with FP&A through the lens of a financial and data system administrator and be responsible for maintaining and adopting system improvements. This is a great opportunity for someone interested in a high impact FP&A role with a company that offers opportunities for growth and development. This position reports to the Senior Manager, Business Systems Services.

Role and Responsibilities :

Administer and maintain Freshworks financial planning systems with emphasis on Workday Adaptive Planning

Oversee system integrations to ensure they align with the company’s HRIS (Workday) and ERP (NetSuite) systems.

Provide business support to end-users, troubleshoot system issues, and work closely with internal teams to resolve operational concerns.

Monitor system performance, manage database backups, and ensure the availability and security of financial data.

Develop and maintain system documentation, user manuals, and training materials for end-users.

Assist in the development and generation of financial reports, dashboards, and data analytics to support decision-making.

Qualifications

Bachelor’s degree in Accounting, Finance, Information Technology, or a related field.

7+ years of experience in financial systems administration with hands-on experience managing Adaptive Planning

Strong understanding of financial processes, accounting principles, and internal controls.

Proficient in database management, system integration, and data migration techniques.

Experience with business intelligence tools and reporting software.

Excellent problem-solving and troubleshooting skills.

Strong communication skills with the ability to collaborate across departments.

Knowledge of data security protocols, user access controls, and regulatory requirements.

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.