Head Of Customer Success

About us-

A leading OTT software platform for Tier 1 media, sports and entertainment. The company has scaled to 300+ global colleagues over the past four years, and serves global customers as diverse as the New York Yankees to some of the world's largest Telcos. The company was founded by former executives from Disney, HBO, AT&T, McKinsey and many others.

About the role :

We are looking for a Head of Asia - Customer Success who is passionate about creating amazing customer experiences and delivering innovative products to some of the leading media, sports and entertainment brands globally.

This role is ideal for leaders who have demonstrated exceptional impact in customer success, software delivery and account management and who are excited to help scale a growth-stage company in the media and entertainment space. Our senior executives inspire their teams through a servant-leader mindset, deep functional and industry expertise, and laser-sharp focus on customer outcomes.

This role reports directly to the Global Head of Customer Success & Analytics.

Mindset is the most important qualification criteria, so we want to start there :

• Focus on Impact! You have a strong sense of accountability, problem solving, leaning in and doing "what it takes” even if outside your direct responsibilities in order to have a positive impact for our customers, our team.
• Stay Curious! Defined as always striving to learn and explore new things, and seeking out root causes & interdependencies. Continuous learning and improvement is your catchphrase.
• Be Supportive! You understand and perpetuate the importance of collaboration. Known to help your peers succeed, build trusting relationships, putting customers and the broader team's interests first.
• Speak Up! You have an obligation to dissent and let your voice be heard;

believing that blameless interactions are best used to help you & your colleagues grow.

Develop and Execute a Customer Success Strategy :

Team Leadership and Development :

Customer Relationship Management :

Customer Onboarding and Training :

Cross-Functional Collaboration :

Performance Monitoring and Reporting :

Experience & Qualifications :