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IBM OMS Support Engineer

IBM OMS Support Engineer

ConfidentialBengaluru / Bangalore, India
6 days ago
Job description

Job Role : IBM OMS Support Engineer (L2 / L3)

Experience : 6+ Years

Location : Bangalore

Key Skills : IBM Sterling OMS, IBM Sterling Webstore, IBM Sterling Callcentre, Microservice

OMS Support L2 / L3 Engineer (Career stage AL2 / SAL1 / SAL2)

Job Purpose

This position is to provide L2 / L3 support for IBM OMS application.

Roles And Responsibilities

Below are key role and responsibilities for this position :

  • Design and develop IBM OMS solutions aligning with business needs.
  • Collaborate with cross-functional teams to ensure smooth integration of various business processes.
  • Identify and address performance bottlenecks in the backend code to ensure optimal system responsiveness.
  • Experience in designing the Sterling OMS Extensions and development of java custom components.
  • Familiarity with Agile development methodology and tools like JIRA, GitHub / Bitbucket, Service Now.
  • Able to work with teams distributed across locations and time zones.
  • Ability to perform multi-tasking and orchestrate the priorities aligning with overall organization
  • Help triage, fix high-priority production issues, and support the L1 & L2 teams.
  • Experience in customization of Sterling OMS APIs, database, UIs, user exits, agents and building services
  • Able to develop and customize OMS Call Center and IBM Store Engagement Application.
  • Mentor and train junior Engineers / Consultants in OMS or custom solution development.
  • Integrate Sterling OMS with other enterprise systems, third-party applications, and external APIs.

What Is Needed

  • 6+ years of development / customization experience with IBM Sterling applications – OMS, WebStore and Web Callcenter.
  • Experience delivering enterprise solution implementations.
  • A good understanding of supply chain concepts and system architecture design.
  • Experience in microservice.
  • Exposure to OMS NextGen is a good to have.

    • Personal Experience And Tech Skills

  • Excellent problem-solving and analytical skills, able to work in a dynamic environment.
  • Proficiency in programming language.
  • Excellent written and verbal communication skills.
  • Java, J2EE, Javaspring boot, Javascript, Microservices, Kubernetes.
  • Minimum Relevant Experience : 6 years and beyond

    • Academic Qualifications

  • Minimum Degree Held : Bachelor's degree in computer science / IT, or equivalent education and experience required.

    • Skills : microservices,ibm sterling oms,ibm sterling webstore,ibm sterling callcentre,sterling oms,sterling webstore

    Skills Required

    Java, Github, J2ee, Service Now, Jira, Microservices, Javascript, Bitbucket, Kubernetes

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