Executive, Employee Services

Job Description

This role would also be leading a team of front office staff and café vendor partner.

Responsibilities

Cafeteria Kitchn, Pantry & Events operations :

• Food & Customer Service :

Plan and direct the preparation and serving of all food and beverages.

Ensure high food quality, presentation, and adherence to food safety and sanitation regulations.

Handle customer complaints and feedback to resolve issues and enhance customer satisfaction.

Collaborate with chefs and nutritionists to plan and cost menus.

Develop new menu items based on seasonality and customer preferences.

Ensure adherence to all procedures and safety standards by FSSAI and organizational policies.

Promote nutrition awareness and compliance with health standards.

Contract management, adherence to SLA, daily governance for maintaining standards and pricing

Overlook recruitment & training of cafeteria staff, including kitchen and serving personnel.

Create and manage staff schedules, ensuring proper shift coverage.

Conduct staff meetings providing coaching and development.

Oversee daily operations to ensure smooth and efficient service.

Manage inventory, coordinate with vendors, and order supplies and raw materials.

Ensure proper maintenance and functionality of all cafeteria equipment.

Manage budgets, control expenses, and implement cost-saving measures.

Maintain accurate records of MIS, inventory, daily FSSAI compliances

General Administration

Qualifications

Knowledge of relevant regulations and compliance requirements.

Skills Required

Contract Management, General Administration, Staff Management