Senior Principal Consultant - UiPath Support

Ready to build the future with AI?

At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE : G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead.Powered by curiosity, courage, and innovation,our teamsimplementdata, technology, and AItocreate tomorrow, today.Get to know us atgenpact.comand onLinkedIn,X,YouTube, andFacebook.

Inviting applications for the role of Senior PrincipalConsultant - UiPath Support

In this role, the Support Developer will take part in RPA production bot maintenance, enhancement, and support activities for Robotics solutions, meet the Incident SLA, and work as per defined Support process & Practices.

Responsibilities

Supporting UiPath RPA platform.

Experience in ServiceNow , similar ITSM tools.

ITIL certifications preferred.

End user issue analysis. , follow up and provide resolution.

Co-ordinate end to end written response between internal teams and clients externally.

Off shore support with rolling shift.

Managing the tickets & ensure SLAs are met.

Experience in web application support experience in a technical / functional support environment.

Experience troubleshooting web applications and strong hold on SQL (SQL Server).

SQL knowledge, and ability to run queries.

Excellent understanding of how web applications work.

Excellent technical and analytical skills.

Solid experience in problem analysis and resolution of software problems.

Proven ability to function in a proactive environment.

Must excel in a fast-paced, agile environment where critical thinking and excellent problem-solving skills are required for success.

Innovative thinker who is positive, proactive, and readily embraces change.

Ability to handle clients professionally during all interfaces.

Excellent written and verbal communication skills.

UiPath Platform Support i.e., UiPath installation and Orchestrator management

AWS Skills

Python

Power Shell

Network skills

Qualifications we seek in you!

Minimum qualifications

Experience developing and testing software on a Windows platform including hands-on programming experience in Process Automation Software- UiPath

Understanding of Robotics process automation tool UiPath

Ability to both understand a business process from a workflow diagram and to conceptualize it as an automated solution.

Willingness and ability to blend business analysis with the hands-on configuration of automated processes in the Automation Software Products.

Good communication skills with the ability to present technical details to a non-technical audience.

Ability to talk to the client and get the Business Requirements

Performs code reviews. Communicates and enforces coding standards

Preferred qualifications

Certification in leading RPA Products e.g., UiPath, Automation Anywhere or Blue Prism certifications

VB script and Macro experience

Incident management

Familiarity with service management tools like JIRA and ServiceNow

Why join Genpact?

Lead AI-first transformation – Build and scale AI solutions that redefine industries

Make an impact – Drive change for global enterprises and solve business challenges that matter

Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills

Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace

Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build

Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters : Up.

Let’s build tomorrow together.