Customer Experience Associate (B2B)

About Even Healthcare :

Even Healthcare is revolutionizing the healthcare industry by providing comprehensive and affordable healthcare solutions. We are on a mission to create a seamless healthcare

experience for individuals and families by building a strong network of healthcare providers.

Role Overview :

We’re seeking a proactive and empathetic Customer Success Associate who will serve as the trusted point of contact for our customers across multiple channels including chat, phone, and email. You’ll play a vital role in ensuring that every customer inquiry is handled efficiently and with care, transforming challenges into positive experiences. Beyond simply resolving issues, you’ll guide users toward the best solutions, helping them get the most out of our products and services.

Key Responsibilities :

• Act as the first point of contact for customer inquiries via live chat, phone calls, and

email.

efficiency.

more complex cases.

improvements.

system.

practices.

Requirements :

client-facing role.