TM1 Lead Engineer

The candidate needs to have a high degree of initiative to work independently and get things done in a complex matrix organization.

Key Accountabilities Includes following for Mosaic Solution : IBM Planning Analytics Cloud / Alteryx / Data Lake

• Handle Incidents for Mosaic solution and strive for resolution of incidents within SLA.
• Subject matter experts (SMEs), responsible for resolving incidents and for continuous communication about incident status.
• Act as a resolver and communicate with the customer as required.
• He is a member of a technical, operations, or application management team or supplier.
• Monitor the team's tickets queue for his service, self-assign tickets to him or directly work on tickets assigned by the Service Controller.
• Responsible for forwarding tickets that require a change to the Service Controller and manage the Change Management process for break fixes implementation.
• Handle tickets escalations to the Service Controller.

Qualifications

Key Skill Required

Technical Skills

Non-Technical Skills

Skills Required

Project Management, Stakeholder Management, Data Flow, Communication