Quality Assurance Manager [T500-23241]

About CIBC India:

CIBC India is a technology and operations hub in Hyderabad, where you’ll be part of our highly engaged and global team, and play a central role in supporting our growth. Whether you’re driving innovation in digital banking or streamlining client onboarding, you’ll be part of a culture recognized for excellence and investment in people. At CIBC India, people and progress are at the center of what we do: you’ll develop skills, collaborate with industry leaders, and see your ideas realized in a culture that values progress and belonging. We provide cutting-edge resources, ongoing learning, and a supportive environment where people come first. If you’re ready to create meaningful change and build your future, CIBC India is where your ambition meets opportunity.

What You’ll Be Doing (position summary):

The QE Manager is accountable for leading and managing quality engineering and software testing activities across multiple projects, programs, or workstreams. This role ensures the delivery of high-quality solutions by developing and executing comprehensive test strategies, plans, and automation scripts, while driving continuous improvement in QA/QE processes and standards. The incumbent plays a key role in technical evaluation, solution design feedback, and implementation of emerging automation and AI-based testing approaches to expedite delivery, improve quality, and reduce costs.

At CIBC India we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (including on-site and remote work) will be discussed at the time of your interview.

How You’ll Succeed (responsibilities):

Operational Excellence

• Develop, publish, manage, and execute test strategies, test plans, test cases, traceability matrices, automation scripts, status reports, defect logs, and exit reports
• Identify and obtain required test data and test environments to support testing activities
• Develop, publish, and execute testing estimates and manage financials related to testing

Project & Team Leadership

• Manage and lead the testing activities for a workstream, program, or multiple projects/initiatives
• Lead a team of test analysts, including capacity management, performance management, productivity, quality assurance, and compliance with project requirements
• Ensure adherence to QA/QE standards and drive the implementation of new standards

Continuous Improvement

• Recognize and identify areas for improvement in policies, processes, procedures, and tools/methodologies; implement continuous improvements
• Track and report QA/QE metrics and KPIs such as velocity and defect slippage
• Identify, manage, and remediate noncompliance items and deviations

Technical Evaluation & Quality Engineering

• Provide input, feedback, and challenge technical designs, assess impacts to testing based on technical details, and develop QA automation solutions
• Identify and implement automation, AI, or emerging solutions to expedite testing, improve quality, and reduce costs

Quality Assurance

• Apply extensive knowledge of software quality assurance activities, tasks, tools, and techniques to evaluate new or enhanced systems and software tools for adherence to functionality and quality requirements

Quality Management & Problem Solving

• Utilize quality management methods, tools, and techniques to create and support an environment that meets organizational needs
• Apply problem-solving approaches, tools, and techniques to recognize, anticipate, and resolve organizational, operational, or process problems

People Management

• Set appropriate context when assigning work to ensure that individuals’ roles support the achievement of the business unit’s priorities and CIBC’s overall goals
• Build team and individual capabilities by providing development opportunities such as job shadowing, special projects, and training
• Manage performance by providing fair and accurate formal and informal feedback, identifying and removing obstacles to performance, and explaining how performance expectations align with business priorities
• Create a positive work environment and act as an effective role model by championing CIBC’s mission, vision, and values
• Ensure compliance with policies, standards, guidelines, and controls by applying the policies and controls fairly and consistently so employees understand what to expect
• Hire the right people in the right jobs to align individual capabilities with job requirements and business unit goals

Experience: 10+ years of experience

Who You Are (skills/qualifications):

Must Have Skills:

• 10+ years of industry and job experience in software quality engineering, quality assurance, and test management. 2-3 yrs of management experience
• Extensive experience in evaluating systems, software packages, and tools for functionality and quality requirements
• Strong understanding of quality management methods, tools, and techniques
• Robot Framework, Appium, and Selenium scripting
• GitHub CoPilot or other Gen AI-based tools
• Proficient with Jira, Confluence, and/or other similar Agile, development, and QA tools
• Proficient with RestAPI, Parasoft, or other API testing and virtualization tools for API QA
• Excellent verbal and written communication skills
• Strong problem-solving capabilities and ability to implement continuous improvements
• Ability to lead teams, manage performance, and drive quality outcomes

Good To Have:

• Programming language skills with a strong preference for web-based programming (OLB QA), mobile programming (mobile QA), and API programming (API QA)

What CIBC India Offers:

At CIBC India, your goals are a priority. We start with your strengths and ambitions and strive to create opportunities to tap into your potential. We aspire to give you a career that goes well beyond your compensation.

• We work to recognize you in meaningful, personalized ways including competitive fixed pay, performance-based incentive programs, a family-first benefits program, employer contributions for your retirement, attractive time off and leave offerings, wellbeing support, and MomentMakers, our social, points-based recognition program
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients worldwide
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day, a paid day off dedicated for you to use to invest in your growth and development

Privacy:

By proceeding with the creation of a profile and submitting an application in response to this job posting, you acknowledge and agree that your personal data will be collected, used, retained and disclosed by CIBC India and its affiliates, as described in the Candidate Privacy Statement