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IT Service Management Business Process Analyst

IT Service Management Business Process Analyst

ExxonMobil CorporationBengaluru, Karnataka, India
17 hours ago
Job description

What you will do

  • Define, maintain, and communicate IT Service Management (ITSM) policies and guardrails
  • Actively monitor health of ITIL / ITSM processes and define improvement opportunities.
  • Define / translate process requirements to user stories for ServiceNow ITSM system for development / implementation.
  • Develop implementation strategy and design requirements to enable new functionality in ServiceNow.
  • Engagement with key stakeholders to ensure ServiceNow is used effectively to meet their strategic objectives.
  • SME for Incident, Change, Request, and Problem management use of ServiceNow for the corporation
  • Interaction with ServiceNow vendor to understand new functionality, report new issues, or request enhancements.
  • Provide training for ITIL / ITSM processes and related use of ServiceNow ITSM system for global participants.

About You

Skills and Qualifications

  • , BCA, BBA or any computer application related degrees or relevant
  • 1 to 3 years of equivalent work experience in ITIL or ITSM’
  • Familiarity with incident, change, and request usage. ITIL or ServiceNow training not required but beneficial.
  • Background in IT operations (FI or applications).
  • Strong communication skills - The success of ITSM practices corporate wide rely on effective communication of the benefits, risk consequences, and applicability.
  • Strong MOC skills in order to coordinate changes to processes and system usage across EMIT and in some cases business users.
  • UX knowledge and experience – beneficial for the process and interface / portal design / update.
  • Familiarity with incident, change, and request usage. ITIL or ServiceNow training not required but beneficial.
  • Background in IT operations
  • ITIL, Change Management

    • Preferred Qualifications / Experience

  • Strong communication skills - The success of ITSM practices corporate wide rely on effective communication of the benefits, risk consequences, and applicability.
  • UX knowledge and experience – beneficial for the process and interface / portal design / update.

    • Your benefits

    An ExxonMobil career is one designed to last. Our commitment to you runs deep : our employees grow personally and professionally, with benefits built on our core categories of health, security, finance and life. We offer you :

  • Competitive compensation
  • Medical plans, maternity leave and benefits, life, accidental death and dismemberment benefits
  • Retirement benefits
  • Global networking & cross-functional opportunities
  • Annual vacations & holidays
  • Day care assistance program
  • Training and development program
  • Tuition assistance program
  • Workplace flexibility policy
  • Relocation program
  • Transportation facility

    • Please note benefits may change from time to time without notice, subject to applicable laws. The benefits programs are based on the Company’s eligibility guidelines.

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    It Analyst • Bengaluru, Karnataka, India