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Salesforce Technical Architect - Sales & Service Cloud

Salesforce Technical Architect - Sales & Service Cloud

Argus ConsultingIndia
5 days ago
Job description

Job Title : Salesforce Technical Architect.

Experience : 12+ Years.

Location : Remote / PST Time Zone (US Hours Alignment).

Employment Type : Full-Time / Contract.

About the Role :

We are seeking a Salesforce Technical Architect with deep expertise in Sales Cloud, Service Cloud, and Community (Experience) Cloud, to lead the end-to-end design and implementation of scalable Salesforce solutions.

The ideal candidate will combine strong technical architecture skills with hands-on configuration and integration experience, and the ability to collaborate effectively with both business and technical stakeholders.

The role requires cross-functional leadership, excellent communication skills, and experience working in an agile, enterprise environment preferably in a B2B or multi-cloud context.

Key Responsibilities :

Solution Architecture & Design :

  • Lead the end-to-end architecture, design, and implementation of Salesforce-based enterprise solutions.
  • Design scalable, high-performance solutions leveraging Sales, Service, and Community Clouds, and optionally Marketing or CPQ modules.
  • Develop data models, integration blueprints, and security frameworks ensuring alignment with business processes and compliance standards.
  • Translate complex business requirements into technical solution designs and configuration blueprints.
  • Define reusable architecture patterns, integration strategies, and deployment standards.

Technical Leadership :

  • Serve as the Salesforce SME and technical advisor for multiple project teams working under a shared architecture vision.
  • Review and validate design and code deliverables from developers and consultants.
  • Drive technical governance, enforce coding best practices, and ensure alignment with Salesforce reference architecture and best practices.
  • Collaborate with business analysts, functional consultants, and integration architects across regions and time zones.
  • Integration & Data Management :

  • Design and oversee integration of Salesforce with external systems (ERP, data lakes, identity providers, marketing tools) using REST / SOAP APIs, MuleSoft, or similar middleware.
  • Lead data migration strategy including extraction, transformation, and loading (ETL) from legacy systems.
  • Ensure robust data security, sharing rules, and compliance with enterprise standards (GDPR, SOC2, etc.
  • Implementation Oversight :

  • Guide implementation teams through build, testing, deployment, and release management phases.
  • Provide hands-on assistance during key development sprints, UAT, and go-live activities.
  • Conduct performance tuning, scalability testing, and security validations.
  • Lead troubleshooting and resolution of critical system or integration issues.
  • Required Skills & Experience :

  • 12+ years of total IT experience, with at least 8+ years in Salesforce ecosystem.
  • Proven track record as a Salesforce Technical Architect or Lead Developer delivering multi-cloud implementations.
  • Strong expertise in Sales Cloud, Service Cloud, and Experience Cloud (Communities).
  • Hands-on proficiency in Apex, Lightning Web Components (LWC), Visualforce, SOQL / SOSL, and Flows.
  • Experience with Salesforce Integration patterns (REST, SOAP, Streaming APIs, Platform Events).
  • Knowledge of Salesforce Data Architecture, Governor Limits, and Security Model.
  • Experience with B2B domain implementations (Partner Communities, Opportunity & Quote management, Account hierarchies).
  • Proficiency in DevOps / CI-CD tools such as Copado, Gearset, or Bitbucket pipelines.
  • Experience integrating Salesforce with external systems like SAP, Azure, AWS, or legacy databases.
  • Strong understanding of Salesforce Shield, OAuth, and SSO / SAML configurations.
  • Familiarity with Agile methodologies, JIRA, and Confluence.
  • Certifications (Highly Preferred) :

  • Salesforce Certified Technical Architect (CTA) or progress toward CTA.
  • Salesforce Application Architect / System Architect.
  • Salesforce Sales Cloud Consultant.
  • Salesforce Service Cloud Consultant.
  • Salesforce Experience Cloud Consultant.
  • MuleSoft or Integration Architect certifications (nice to have).
  • (ref : hirist.tech)

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