General Manager- Hospital operations

Responsibilities :

1.       Provide strategic leadership for the Healthcare Division and translate the Group's mission, vision and values into actionable operational plans.

2.       Develop and manage the Annual Operating Plan (AOP) for all healthcare units in coordination with the CEO and CFO, ensuring achievement of agreed goals.

3.       Deliver high-quality patient care standards and strengthen the organisation's reputation through consistent service excellence across hospitals and clinics.

4.       Lead expansion and development initiatives, including new treatment centres, clinic upgrades and business growth opportunities.

5.       Drive operational excellence through robust SOPs, process improvements and effective management of clinical and non-clinical functions.

6.       Ensure financial discipline and profitability, implementing cost optimisation, resource utilisation and continuous performance monitoring.

7.       Lead major healthcare projects, including infrastructure upgrades, digital transformation (ERP) and strategic improvement initiatives.

8.       Ensure statutory, regulatory and quality compliance, including NABH activities, risk management and governance standards.

9.       Foster strong collaboration with corporate functional heads (Finance, HR, Operations, Marketing) to ensure integrated decision-making and avoid siloed functioning.

10.   Build, mentor and develop high-performing teams, fostering an accountable, patient-centric, values-driven culture across the healthcare vertical.

Qualification - MBA / MHA

Experience - Minimum - 15 years of experience in Hospital worked as Manager Level. Ability to handle all Hospital operations

Skills Required

cost optimisation, Erp, Sops, Digital Transformation, Process Improvements, Operational Excellence, Strategic Leadership, Performance Monitoring, Risk Management