Talent.com
This job offer is not available in your country.
IT Global Capability Center Head

IT Global Capability Center Head

EurofinsBengaluru, Karnataka, India
30+ days ago
Job description

Eurofins is looking for an experienced Managing Director to lead our IT Global Capability Centre (GCC) based in India. The ideal candidate will be an exceptional people leader with strong business acumen and business transformation capabilities. This role is critical to reimagine service delivery, building transversal technology capabilities, enabling innovation, and aligning IT with broader business objectives.

The successful candidate will spearhead cultural, organizational, and operational changes, evolving the IT Delivery Centre into a value-driven organization.

This is as well a hands-on leadership role requiring deep operational oversight, efficient resource management, and a strong focus on service excellence and compliance.

KEY RESPONSIBILITIES :

Strategic Transformation & Vision

  • Define the GCC’s strategic value proposition, aligning capabilities with enterprise-wide business and technology goals.
  • Lead transformation efforts across people, processes, technology, and culture.

Stakeholder Management

  • Act as the primary liaison between the GCC and global business and technology stakeholders.
  • Build strategic partnerships across business units to ensure the GCC delivers measurable business impact.
  • Define and manage delivery of services, ensuring that all SLAs are met, and proactively identify opportunities to expand the scope of internal services.

    • People Leadership & Talent Management :

  • Lead, mentor, and inspire a diverse team of senior leaders, managers, and associates, fostering a high-performance, collaborative culture.
  • Manage talent acquisition, training, and retention strategies, building a skilled workforce aligned with the defined strategy.
  • Cultivate employee engagement, promote a positive organizational culture, and create a high level of employee satisfaction and commitment.

    • Innovation & Continuous Improvement

  • Drive automation, standardization, and agile / DevOps practices.
  • Leverage emerging technologies (AI / ML, cloud, data platforms) to build digital capabilities, enhance efficiency, accelerate delivery, and optimize IT operations.
  • Establish innovation hubs and incubators within the GCC and scale-up diffusion of innovation through Centers of Excellence (CoEs) for key technologies and processes.

    • Performance & Risk Management

  • Define, monitor and reports KPIs to measure success, agility, and value creation.
  • Ensure operational excellence, quality assurance, compliance, and security standards.
  • Oversee resource allocation, workforce planning, and capacity management to optimize operations and meet internal client demands.
  • Promote alternative delivery channels to promote sustainable internal / external competition
  • Drive operational excellence in talent acquisition, primary lever to sustain the existing IT Delivery Centre model

    • Financial & Budget Management :

  • Develop and manage the annual budget for the delivery centre, ensuring that financial targets are met.
  • Monitor financial performance, manage costs, align benefits with Eurofins market positioning, implement frugality initiatives without compromising quality or timelines.

    • Compliance, Risk & Governance :

  • Ensure adherence to local and global regulatory requirements, including labor laws, data privacy, and industry-specific standards.
  • Lead risk management efforts, implementing strategies for business continuity and mitigation of operational risks.
  • Ensure alignment with other Eurofins entities inclusive the National Service Centres in shared initiatives and compliance efforts.

    • To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill or ability required.

  • 10-12 years of experience in senior management roles, with proven track record of successful GCC establishment and a strong background in people management , general administration , and operations management .
  • Strong expertise in business transformation and change management.
  • Experience in talent acquisition and the India IT talent market;
  • Excellent People Management skills with a strong commitment to customer service excellence.
  • Strong knowledge of software development processes
  • Experience of setting, adhering to and achieving / exceeding SLAs.
  • Should be flexible to work in the different time zone to support the priority stakeholders across different geographies.

    • Education / Experience :

  • Bachelors or Masters degree in Computer Science, or Information Technology, or Business Administration or Operations Management.

    • Desired Attributes :

  • A hands-on leader with the ability to manage both strategic execution and daily operations.
  • A people-first approach, focused on employee development, engagement, and retention.
  • Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities with efficiency.
  • Action-oriented and able to turn strategic plans into measurable outcomes through detailed execution.
  • Strong focus on operational efficiency and process improvement.
  • Strong analytical background.
    • Create a job alert for this search

    Head It • Bengaluru, Karnataka, India

    Related jobs
    • Promoted
    IT, Director - HPC

    IT, Director - HPC

    ConfidentialBengaluru / Bangalore
    Over 18 years of experience in IT HPC Engineering infrastructure management including Compute, Citrix, Storage, Networks, Data Centers. Experience with job scheduling and queuing systems like LSF, S...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Human Resources Manager

    Human Resources Manager

    Chanakya UniversityDevanahalli, Karnataka, India
    We're Hiring : HR Manager – Chanakya University, Bengaluru.Work exposure in an academic institution will be an added advantage. MBA in HR / PGDBM / MSW from a reputed institution.Chanakya University is ...Show moreLast updated: 12 hours ago
    • Promoted
    IT, Director HPC

    IT, Director HPC

    ConfidentialBengaluru / Bangalore
    At Synopsys, we drive the innovations that shape the way we live and connect.Our technology is central to the Era of Pervasive Intelligence, from self-driving cars to learning machines.We lead in c...Show moreLast updated: 30+ days ago
    • Promoted
    RMS Technical Expert - OSAT

    RMS Technical Expert - OSAT

    Tata ElectronicsKolar, Karnataka, India
    The RMS Technical Expert will be responsible for the design, deployment, and optimization of Reliability Monitoring Systems in an OSAT (Outsourced Semiconductor Assembly & Test) manufacturing envir...Show moreLast updated: 7 days ago
    • Promoted
    HR Compliance

    HR Compliance

    Tata ElectronicsKolar, Karnataka, India
    Tata Electronics Private Limited (TEPL) is a greenfield venture of the Tata Group with expertise in manufacturing precision components. Tata Electronics (a wholly owned subsidiary of Tata Sons Pvt.I...Show moreLast updated: 25 days ago
    • Promoted
    Cluster Manager

    Cluster Manager

    QuanteanNelamangala, Karnataka, India
    Appraise loan proposals & meet customers.Lead & motivate Sales Officers & sourcing agents.Plan monthly marketing activities & drive business. Ensure team productivity targets are achieved.Manage del...Show moreLast updated: 5 days ago
    • Promoted
    Unit-Level Traceability Technical Expert – OSAT

    Unit-Level Traceability Technical Expert – OSAT

    Tata ElectronicsKolar, Karnataka, India
    Tata Electronics (a wholly owned subsidiary of Tata Sons Pvt.India’s first AI-enabled state-of-the-art Semiconductor Foundry. This facility will produce chips for applications such as power manageme...Show moreLast updated: 7 days ago
    • Promoted
    Senior Business Execution Consultant

    Senior Business Execution Consultant

    Wells FargoBangalore Rural, Karnataka, India
    Wells Fargo is seeking a Senior Business Execution Consultant.Lead support functions or operations for multiple business groups and contribute to large scale strategic initiatives.Ensure efficiency...Show moreLast updated: 6 days ago
    • Promoted
    Global IT Operations Manager

    Global IT Operations Manager

    ConfidentialBengaluru / Bangalore, India
    Agora is revolutionizing global communication by offering an industry-leading set of SDKs and APIs, along with a software-defined real-time network, all integrated into the Agora cloud-based commun...Show moreLast updated: 9 days ago
    • Promoted
    VP IT

    VP IT

    ConfidentialBengaluru / Bangalore
    Reporting directly to the CTO, you will be responsible for the stability, security, and efficiency of the organization's IT systems. This role requires a professional with a deep understanding of IT...Show moreLast updated: 9 days ago
    • Promoted
    FACULTY – Computer Science Engineering

    FACULTY – Computer Science Engineering

    GITAM Deemed UniversityDodda Ballapur, Karnataka, India
    Faculty Recruitment – Computer Science Engineering | GITAM (Deemed to be University), Bengaluru Campus.Department of Computer Science Engineering at GITAM. Algorithms, Complexity, Graph Theory, Form...Show moreLast updated: 4 days ago
    • Promoted
    Reporting Leader (Big Data / MES)

    Reporting Leader (Big Data / MES)

    Tata ElectronicsKolar, Karnataka, India
    Power BI, Tableau, and Grafana.Deliver multiple output format reports meeting OSAT customer needs.Develop portals for internal and external users to access reports with right level of access contro...Show moreLast updated: 8 days ago
    • Promoted
    Security Technology Lifecycle Analyst

    Security Technology Lifecycle Analyst

    HR PLACEMENT CONSULTANTS (HRPC)Bangalore Rural, Karnataka, India
    Position - Analyst - Security Technology Lifecycle Analyst.Job Type - Full-time (Third party payroll •).The Security Technology Lifecycle Analyst plays a critical role in supporting the Corporate Se...Show moreLast updated: 20 days ago
    • Promoted
    MES Technical Developer

    MES Technical Developer

    Tata ElectronicsKolar, Karnataka, India
    We are looking for an experienced.Senior MES Technical Developer.Siemens Opcenter Execution (formerly Camstar).MES solutions tailored for high-tech electronics or semiconductor manufacturing.MES wo...Show moreLast updated: 7 days ago
    • Promoted
    IT Plant Head

    IT Plant Head

    Maxis Clinical Sciencesbangalore, karnataka, in
    Plant IT Head (Leading Pharma MNC).Formulations & API Manufacturing Plant.This Job Role will be a part of Plant IT and Responsible for Heading the overall IT Infra, Applications & Systems for the P...Show moreLast updated: 30+ days ago
    Head Technology

    Head Technology

    Savvy SearchBangalore, Karnataka, India
    Quick Apply
    A fast-growing corporate group driving innovation in real estate technology and digital transformation.Lead IT strategy, project planning, and ERP / CRM implementation (Salesforce / SAP).Manage automat...Show moreLast updated: 30+ days ago
    • Promoted
    Associate Manager - EHS

    Associate Manager - EHS

    LifeStyles HealthcareBangalore Rural, Karnataka, India
    We are looking at Candidates who has exposure to the following : .EHS compliance , hands on experience in handling ETP, PCB with 8 to 10 years work experience. Senior Manager – Human Resources.Englis...Show moreLast updated: 30+ days ago
    • Promoted
    Human Resources Business Partner

    Human Resources Business Partner

    Tata ElectronicsKolar, Karnataka, India
    Head – HRBP, Tata Electronics Systems and Services (TESS).As the HRBP Lead for TESS at Narsapura, you will be responsible for. HR Business Partnering function.Tata Electronics’ key manufacturing sit...Show moreLast updated: 30+ days ago