Enablement Specialist

Be one of the key Leaders in this awesome journey of building a billion-dollar company!

What will you get to do

• Establish professional development programs for all customer success and services teams
• Devise the coaching, mentoring, and partnering programs for the new members
• Collaborate with all stakeholders to define exactly what enablement is required to deliver using a range of techniques to conduct needs assessments
• Ensure customer facing teams are fully acquainted with client relationship histories
• Recognize that people have different learning styles and tailor training and familiarisation programs to suit them all
• Identify operational inefficiencies and devise effective improvements
• Identify every individuals gaps in terms of product / process / tools / culture
• Develop eLearning material courses, workshops, and other training materials.
• Design training utilizing game-based learning or other delivery methods that support the acceleration of learning
• Design, develop, and create storyboards, on-screen-texts and audio scripts for use in learning programs
• Determine the overall effectiveness of the learning program and make improvements

What you should have

• Comes with at least 5 years of work experience, with a minimum of 3 yrs in a Customer-Facing or an 'Enablement' role
• Has an average tenure of at least 2 years (Total work ex Number of Companies worked in)
• Has been working in B2B SaaS or B2B Software Product based companies
• Has previous experience in designing and delivering effective onboarding and training programs is an added bonus
• Demonstrates experience in sharing best practices and striving for continuous process improvement
• Showcases great presentation skills and has the ability to create engaging, and informative presentations
• Has the ability to work closely with members at all levels in the organization, including leadership

Skills Required

Customer Success, B2b Sales, Saas, customer facing, b2b software , enablement