Operations Associate- US

Job Title : Operations Associate (US Region)

Work Hours : 9 (Rotational); 5.5 days per week

Shift Timings : 3 PM to 12 AM & 7 PM to 4 AM

About Amber ( accommodation booking platform for students (think booking.com for student housing). Amber helps 80M students worldwide, find and book full-time accommodations near their universities, without the hassle of negotiation, non-standardized and cumbersome paperwork, and broken payment process. We are the leading student housing platform globally, with 1M+ student housing units listed in 6 countries and across 80 cities. We are growing rapidly and targeting $1B in annual gross bookings value by 2024. Amber raised $18.5M from Marquee investors like Gaja capital

If you are passionate about making international mobility and living, seamless and accessible, then - Join us in building the future of student housing!

Position Title : Operations Associate

Location : Remote

Shift Timings : US Shift - Rotational (Non-Negotiable); 5.5 days per week

Experience Level : 0–2 Years

Compensation : Upto ₹3.6 LPA (Fixed)

Key Responsibilities :

Lead Conversion :

Proactively engage with inbound leads, guide them through the booking process, and convert inquiries into confirmed bookings.

Customer Interaction :

Understand students' unique requirements and provide personalized accommodation recommendations.

Market Expertise :

Build in-depth knowledge of student housing options, pricing, and locations to offer expert advice.

Follow-Up :

Maintain strong relationships with potential clients through consistent and timely follow-ups to ensure closure.

Collaboration :

Work closely with Marketing and Supply teams to optimize the booking process and enhance the customer experience.

Data Management :

Accurately record and manage all customer interactions, inquiries, and bookings in the CRM system.

Target Achievement :

Consistently meet and exceed sales targets and performance benchmarks.

What We’re Looking For :

Exceptional verbal and written communication skills in neutral English.

Strong active listening skills.

Effective time management and organizational abilities.

Proficiency in objection handling, negotiation, and closing techniques.

Familiarity with CRM tools or similar software.

Prior experience in telesales or a related field is a plus.

Industry experience in real estate, hospitality, business development, or customer service is preferred.

Educational Qualifications :

Graduate with at least 60% in academics.

What You’ll Get at Amber :

Competitive salary with a performance-driven variable component.

Flexible working hours with remote work opportunities.

A dynamic, collaborative, and growth-oriented work environment.

Career advancement opportunities in a rapidly expanding global organization.

Join Us :

Be part of a team that’s revolutionizing the student accommodation industry. Your contributions will directly impact the lives of students by making their study-abroad journey smoother and stress-free.

If you’re passionate about sales, customer success, and creating meaningful change, we’d love to hear from you!