DGM-Business Transformation - Capital Markets

Designation

DGM – Process Excellence – Black Belt / Master Black belt

Business Unit

Digital Operations

Reports to

Associate Director

Job Description

• Identifies processes for Automation, Prepare business cases, project charters, Automation Assessments (RPA), Business Requirement Documents, (BRD) and use cases
• Lead Six Sigma, LEAN and VSM programs for the business unit to deliver efficiencies , quality & business outcomes
• Lead Automation program plan to deliver requirements fitting in to the overall program plan and drive UAT and go-live in an identified account
• Drive realization of target FTE benefit, Business impacts
• Drive assessment to build a validated line of sight for automation in conjunction with operations and customers
• Use of statistical models and forecasting techniques to forecast or predict volumes, capacity, customer behavior, Customer journey
• Data aggregation and data mining techniques which help provide insights into past data in the form of dashboards, reports, etc.
• Oversee project execution on multiple projects and take action in case of slippages
• People management – supervise project team
• Manage client expectations on overall project delivery
• Review key deliverables before they are presented to the client
• Both formal and informal coaching of team(s) – both client and internal
• Lead proposal creation including effort estimates for project work
• Lead pre-sales and post-sales support
• Lead development of domain collaterals

US / UK geography experience is an edge

Profile of Desired Candidate

Experience

14+ years

Certification

Black Belt Certification / Master Black Belt

Industry Type

BPO / Digital Operations

Education

UG - Any Graduate - Any Specialization

PG - Any Postgraduate

Skills Required

Vsm, Lean, Rpa, data aggregation, Ai, Data Mining, Six Sigma