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Senior Lead Software Engineer DCS

Virtusahyderabad, India

9 hours ago

Job description

Senior Lead Software Engineer DCS - CREQ Description As a Technical Lead, you would lead the support team from the overall support activities perspective. Also would moderate, answer, and escalate technical support questions from the developer community through Google forums, email, and Googler created internal issues.

Excellent Communication Skills (English Writing & Speaking) - Versant Score of >

6+ years coding / technical support experience in Java (SOAP / REST APIs),SQL,Unix / Linux

Bachelors / masters degree in computer science

Sound knowledge of Google GSuite (Gmail & Drive)

should work in 24 / 5 support model

Good to have knowledge on Google Ad Manager API (or / and) Google Analytics API (or / and) DBM API (or / and) DV360 API (or / and) Content API

Working knowledge of Google Spreadsheets

Good to have knowledge of .NET, Python, Perl, Ruby and PHP

Ability to debug / reproduce user issues in-code, and develop examples to prove functionality or lack thereof

Provide technical support via emails / forums for the specialized Product Areas

Manage and resolve technical support cases with a high degree of technical complexity for Google Ads products

Manage the shift team meetings and review checkpoints as per the process guidelines

Support shift team for any technical and process related issues

Review L1 agents cases and provide suggestions / improvements

Respond to customer-reported issues in a timely manner, per service level agreements.

Communicate progress of resolution / status in a timely fashion, per service level agreements

Manage escalations and expectations, for both customers and internal staff.

Timely and Valid escalations of issues to L2 Team.

Follow established support processes and procedures

Work effectively and manage team queue and bugs with minimal supervisionThorough understanding of the online advertising ecosystem Primary Location Hyderabad, Andhra Pradesh, India Job Type Experienced Primary Skills ITIL, Spring Years of Experience 6 Qualification

As a Technical Lead, you would lead the support team from the overall support activities perspective. Also would moderate, answer, and escalate technical support questions from the developer community through Google forums, email, and Googler created internal issues.