Technical Support Engineer

CAVITAK with its 375 member strong team (referred to as Cavs) are engaged in below Business Verticals :

Retail Distribution - Mobile & Consumer Goods

Value-Added Tech Distribution - Audio & Video, Fire, Security, Automation, Network & Power Solutions and Fundamental Resource Management & AI

Global Commerce - Launchpad for global and Indian brands on e-commerce platforms

About the Role :

We are looking for a Technical Support Engineer who will provide hands-on support, troubleshooting, and technical expertise for our Fire Alarm and Fire Detection Systems. If you’re passionate about safety technology, enjoy solving technical challenges, and like working closely with customers and field teams, this role is for you!

What You’ll Do :

• Provide technical assistance for installation, commissioning, and maintenance of fire alarm systems (addressable & conventional).
• Diagnose and troubleshoot system faults and ensure timely issue resolution.
• Coordinate with service teams and customers to deliver on-site and remote support.
• Conduct testing, preventive maintenance, and documentation for service activities.
• Support the sales and projects team with product knowledge and technical inputs.
• Train end-users and internal teams on system operation and best practices.
• Stay updated on product developments, firmware updates, and safety standards.

What We’re Looking For :

Why Join Us :