Omnichannel Solutions Architect / Presales Engineer

Company Overview : Shopline is a leading ecommerce and retail POS solution provider, dedicated to empowering retail merchants with cutting-edge technology and seamless omnichannel experiences.

With a strong presence in Australia, we have identified a growing demand from retail merchants seeking to implement omnichannel strategies.

To meet these requirements, we are seeking a talented and experienced Omnichannel Solutions Architect / Presales Engineer to join our team and support our business development process in Australia.

• 60; Role Overview : As an Omnichannel Solutions Architect / Presales Engineer, you will play a pivotal role in supporting our sales team throughout the discovery, scoping, validation, and project management phases of system integration projects with leading ERP and OMS systems in Australia, such as Cin7, Apparel 21, Comestri, and NetSuite.

Your expertise in retail systems and ecommerce solutions will be crucial in helping retail merchants implement successful omnichannel strategies.

This role requires a deep understanding of retail business processes, exceptional problem-solving skills, and the ability to design efficient work processes and product flows to ensure smooth project implementations.

Discovery and Scoping : - Collaborate with the sales team to understand the requirements and pain points of prospective retail merchants.

Solution Design and Validation : - Develop comprehensive solutions that align with the clients' omnichannel objectives, considering integration with existing ERP and OMS systems.

Project Management : - Oversee the end-to-end project management process, from initial customer engagement to successful project launch.

Customer Engagement and Support : - Act as a trusted advisor to retail merchants, providing expert guidance on implementing omnichannel strategies and leveraging Shopline's solutions effectively.

Experience : - Proven experience in retail system and ecommerce solution architecture or presales engineering roles.

Technical Knowledge : - Solid understanding of retail and ecommerce technologies, including POS systems, inventory management, and supply chain processes.

Communication Skills : - Excellent communication and presentation skills to effectively convey complex technical concepts to both technical and non-technical stakeholders.

Project Management : - Proven ability to manage multiple projects simultaneously and drive them to successful completion.

Retail Domain Expertise : - Deep understanding of the retail industry, its challenges, and trends.

Together, we will empower retail merchants to thrive in the digital age.

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