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Customer Relationship Executive

VignetoKannur, IN

30+ days ago

Job description

Location : Delhi

Job Type : Full-time, Hybrid

Experience : 0-3 years of experience in customer service, preferably with a D2C brand

Company Description

Vigneto is a premium D2C tableware brand that offers the best-in-class tableware products inspired by Indian taste and aesthetics. Our mission is to create exceptional products that elevate your dining experience.

Duties and responsibilities :

Handle B2C and B2B customer queries / issues / concerns / feedback / grievances over phone, email, WhatsApp, and social media
Handle WhatsApp Business communication via WhatsApp API tools
Convert queries / leads into orders
Coordinating with different marketplaces such as Amazon, Nykaa etc for promoting sales of the products
Multitask across multiple dashboards, including Shopify, email, WhatsApp, and CRMS
Manage customers queries in their preferred language i.e., English or Hindi
Communicate with a premium customer base in an efficient manner
Understand the category of tableware and home décor quickly
Help customers with technical & billing related queries
Coordinate with other teams to make sure customer' queries are resolved
Provide personalized product consultations, helping customers find the right fit based on their needs

Desired Candidate Profile :

Excellent communication (English & Hindi) and negotiation skills

Tech-savvy with experience using customer service tools, Shopify, and CRM platforms

Should have good work ethics and calm attitude

Should be able to manage escalations and queries efficiently

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Customer Relationship Executive • Kannur, IN