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Hiring Individual Relationship Officer - Mortgage

Hiring Individual Relationship Officer - Mortgage

ConfidentialRewari
19 days ago
Job description

Key Performance Indicators

Business and Financial Management

  • Delivery in Volume
  • Percentage payout to channel as required
  • Insurance Achievement
  • Delinquency

Customer Focus

  • Possession of database of salaried and self employed customers.
  • Portfolio Management
  • Attending customer queries & resolution in TAT.
  • No.of cases where PDD is incomplete.

    • People / Team

  • Actively co-ordinate with the Risk and Legal team to ensure closure in documentation.
  • Co-ordinate with the Unit Manager / CBM to ensure closure on disbursal.
  • Ensure all exceptions raised are cleared within the TAT.

    • Process / Quality Improvement

  • Adherance to process and Quality manifested in a Login to Conversion ratio of 60%
  • No.of rejects due to non-adherence in providing documents while logging in.

    • Skills Required

    Quality Improvement, Business Management, TAT, Customer Focus, Financial Management, Mortgage, Relationship Management

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    Relationship Officer • Rewari