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[Apply Now] Senior Program Manager - Post-Purchase & 3PL
Kirana ClubIndia2 hours ago
Job description4–7 years in e-commerce logistics, 3PL operations, or supply chain. Strong understanding of seller dispatch operations, 3PL contracts, OTD, RTO, and cost levers. Proficient with dashboards, Excel / Sheets; SQL / BI a plus. Bias for action, strong vendor management, and structured problem-solving.
Location : Bangalore | HSR Layout
Role Overview
Own the end-to-end post-purchase journey for our marketplace by driving both seller dispatch readiness and 3PL performance : packing → pickup → in-transit → delivery → returns → claims → customer ticket closure. Ensure reliability, cost efficiency, and a smooth retailer experience.
Key Responsibilities
- Oversee seller-side dispatches : timely packing, order readiness, and minimal post-order OOS.
- Manage 3PL relationships and hold them accountable on pickup / delivery SLAs, cost, and quality.
- Optimise allocation, reduce transit exceptions, damages, and returns.
- Partner with Ops & CS to lower contact rate, resolve WISMO issues, and ensure timely ticket closure.
- Track penalty recovery, claims realisation, and highlight leakage (lane delays, packer / station misses, weight mismatches).
Requirements
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Program Manager • India
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