Genesys Technical Consultant - Scripting

Description :

We are seeking a skilled Genesys Technical Consultant to join our team. The ideal candidate will have hands-on experience with Genesys Cloud or Engage platforms and a strong understanding of contact center technologies. This role involves designing, implementing, and supporting Genesys-based solutions tailored to client needs.

Key Responsibilities :

• Design and implement contact center solutions using Genesys Cloud or Engage.
• Configure IVR, call routing, and interaction flows using Genesys Architect.
• Integrate Genesys with third-party systems via APIs and connectors.
• Collaborate with clients to gather requirements and deliver tailored solutions.
• Provide technical support and troubleshooting for Genesys platforms.
• Assist in pre-sales activities including demos and solution design.
• Work with cross-functional teams to ensure seamless delivery.
• Document configurations, processes, and provide training to client teams.

Required Skills & Qualifications :

Preferred Qualifications :

(ref : hirist.tech)