Enterprise Technical Analyst

Description

JOB TITLE : Enterprise Technical Analyst

REPORTS TO : Director – Technical Services, India

LOCATION : India

DATE : June 2025 Since 1979, Meridian has guided customers in transforming the technology tools and resources they already have into undeniable business value. We do more than help our customers simply buy technology; at Meridian, we partner with our customers to adopt technology to enable their business strategy and growth. Meridian helps maximise the value of technology investments with our technology adoption experts and their 3000+ certifications, flexible consumption and deployment models, contract and service management, global service and support, and custom finance options. POSITION SUMMARY The Enterprise Technical Analyst is a hands-on technical resource that provides L1 / L2 support for our enterprise customers. This individual will have a general understanding of many infrastructure technology verticals and operating systems and should have at least one core area of expertise. The candidate will need to have strong communication and problem-solving skills along with a strong willingness to learn new technologies. DUTIES AND RESPONSIBILITIES

• Involving in DR Drill Restore of client servers;
• Within RTO&RPO the backup data restored to client Servers;
• Perform morning checks related to DR Restores;
• Monthly maintenance of commserve by recycling services and rebooting;
• Commvault Server / Client Installation;
• Perform root cause analysis for backup failures;
• Configuration / de-activation of backup policies for new and de-commissioned clients;
• Configuring tape drives / tape drive cleaning and stuck media removal;
• Configuring tape libraries like HP MSL 2048, 2024, 1x8 autoloaders and standalone tape drives;
• Upgrading service pack for all the clients in a timely manner;
• Pro-actively monitor for the slow backups, Hung jobs, long queued Jobs in the environment and take necessary action;
• Managing and configuring reports for critical backup failures;
• Check readiness of media agent and communication issue trouble shooting;
• Knowledge of configuring disk library and upgrade of IBM& HP tape library;

Review Media Agent available space;

Upgrade Commserve and Media agents to latest SP level;

QUALIFICATIONS & REQUIREMENTS

Meridian Group International, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.