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Relationship Manager

ConfidentialChandigarh

30+ days ago

Job description

Key Deliverables :

Ensure 100% adherence to SLAs and business processes for telecom corporate accounts.
Improve collection efficiency within 0–60 and 60–90 day buckets.
Drive churn control, upsell opportunities, and overall revenue enhancement.
Manage end-to-end lifecycle of Airtel products / services through the partner ecosystem.
Strengthen account relationships using KPIs such as visit adherence, complaint ratio, and digital adoption (self-care, e-bill).
Minimize suspense accounts through accurate virtual account management and payment postings.
Track corporate revenue performance across all services and drive digital engagement via PFH and paperless solutions.

Role Responsibilities :

Own customer lifecycle management for corporate clients using mobile, fixed line, and data products.

Ensure timely, quality service delivery with zero escalations.

Conduct regular service camps and corporate engagement events to boost brand presence.

Leverage strong analytical, Excel, and negotiation skills to enhance account performance.

Collaborate cross-functionally to drive digital adoption and process improvements.

Skills Required

Fixed Line, Mobile, Financial Modeling, Excel

Relationship Manager • Chandigarh