No longer accepting applications
Technical Support Specialist
phonon, automating outcomesPushkar, IN15 hours ago
Job descriptionAssist the Sales and Pre-Sales teams with solution design, prototypes, and customer flow development . Conduct product demonstrations and technical walkthroughs for clients and partners. Support customer onboarding with configuration, testing, and handover documentation. Create and maintain reusable solution templates for faster deployment. Gather and relay customer feedback to improve product features and support workflows. Prepare FAQs, knowledge base articles, and user guides. Contribute to internal automation using shell scripts , database queries, and productivity tools. Strong communication and problem-solving abilities with a customer-first mindset. Proficiency in Shell Scripting and SQL / MongoDB for troubleshooting and analysis. Familiarity with Zoho Desk / Zoho CRM or equivalent ticketing and workflow tools. Sound understanding of web technologies (API calls, JSON, HTTP requests preferred). Ability to understand business requirements and translate them into product configurations. Bachelor’s degree in Computer Science, Engineering, or a related field. Minimum 5 years of experience in technical support, customer success, or solution engineering roles. Experience in SaaS / Communication / Automation platforms preferred. High IQ and curiosity to learn. Strong sense of ownership and accountability. Empathetic communicator who thrives under customer-facing situations. Excellent time management and multitasking skills.
Technical Support Specialist
Location : Vadodara (Head Office)
Experience : Minimum 5 years
Role Overview
We are seeking a Technical Support Specialist who combines deep technical understanding with strong customer empathy. This individual will serve as the bridge between customers, product, and sales teams — ensuring smooth onboarding, quick resolution of operational issues, and effective demonstration of our platform capabilities.
Key Responsibilities
1. Customer Support & Operations
- Respond promptly to customer tickets and queries with accuracy, empathy, and professionalism.
- Troubleshoot and resolve technical issues across our product suite (voice, messaging, automation).
- Coordinate with internal engineering and product teams for escalations and issue tracking.
- Document and track issues, resolutions, and feedback using Zoho Desk / CRM .
2. Product & Sales Enablement
3. Continuous Improvement
Required Skills
Qualifications
Personality Traits
Create a job alert for this search
Technical Support Specialist • Pushkar, IN
Related jobs
- Promoted
Technical Sales Support Specialist
Allianze Infosoftajmer, rajasthan, in Allianze Infosoft is dedicated to providing innovative elevator solutions, ensuring customer satisfaction through technical expertise and exceptional service.
The Sales Support Engineer at Allianze ...Show moreLast updated: 1 day ago
- Promoted
Technical Support Engineer
Cimpressajmer, rajasthan, in The role involves providing L1 and L2 support by monitoring and resolving infrastructure and application alerts using tools like SolarWinds and New Relic.
The candidate will coordinate with cross-fu...Show moreLast updated: 20 days ago
- Promoted
Customer Technical Support Specialist – Saas Compliance Platform
BigRioPushkar, Republic Of India, IN Job Title : Customer Technical Support Specialist – SaaS Compliance Platform.Our client is a fast-growing SaaS company helping European organizations manage and maintain compliance with key regulati...Show moreLast updated: 14 days ago
- Promoted
- New!
Manager - Technical Support
Palo Alto NetworksPushkar, Republic Of India, IN At Palo Alto Networks® everything starts and ends with our mission : .Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and m...Show moreLast updated: 10 hours ago
- Promoted
Client Support Specialist
Scry AIpushkar, gujarat, in Scry AI is a leading provider of AI-powered enterprise solutions, delivering transformational business outcomes through products like Collatio® (automation of complex document processing across fin...Show moreLast updated: 30+ days ago
- Promoted
- New!
Technical Support Specialist
phonon, automating outcomespushkar, gujarat, in This individual will serve as the bridge between customers, product, and sales teams — ensuring smooth onboarding, quick resolution of operational issues, and effective demonstration of our platfor...Show moreLast updated: 11 hours ago
- Promoted
Technical Support Engineer
Mech-Mind RoboticsPushkar, IN Support the sales strategies and customer interaction of the outside sales team.Develop and implement processes between sales and solutions engineering.
Coordinate and participate in technical demon...Show moreLast updated: 1 day ago
- Promoted
Information Technology Support Specialist
ALTEN Indiaajmer, rajasthan, in Act as the first point of contact for all IT-related queries and issues via phone, email, chat, and ticketing system.Provide remote support for business-critical applications, including troubleshoo...Show moreLast updated: 1 day ago
- Promoted
Technical Support Specialist
AppLogic NetworksAjmer, IN As part of a Global Customer Technical Support team, this team provides post-sales support to Customers and Partners globally.
Supporting the customer / partner is done through diagnosis and trouble...Show moreLast updated: 30+ days ago
- Promoted
Technical Support Engineer
Alvaria CXAjmer, IN From the merger of two leaders in the.ASPECT Software and Noble Systems, comes.A new global force delivering leading edge.
We blend the agility of a start-up mentality with the stability of an estab...Show moreLast updated: 30+ days ago
- Promoted
Technical Specialist
Birlasoftpushkar, gujarat, in More 4 - 6 years of strong hands-on programming experience in Java, spring boot.Must have expertise in React JS JavaScript, html and CSS,.
Knowledge of Microservices and Rest Services.Very good Web ...Show moreLast updated: 30+ days ago
- Promoted
Technical Specialist
HCLTechPushkar, Rajasthan, India Dear Candidate, Greetings from HCL Tech!! We are hiring React ChartJS 2 Experience : 5-10years Notice Period : Immediate Joiner is Preffered.
Location : Remote (may be Hybrid later, demand basis – ...Show moreLast updated: 30+ days ago
- Promoted
- New!
Support Specialist
HCLSoftwareajmer, rajasthan, in The Support planner primarily works closely with Offering management and development on.This would include developing a.Will also plan and lead various support.
Responsibilities : (detail below).Deve...Show moreLast updated: 11 hours ago
- Promoted
- New!
Technical Support Engineer
Cywarepushkar, gujarat, in Cyware delivers an innovative approach to cybersecurity that unifies threat intelligence, automation, threat response, and vulnerability management with data insights gleaned from assets, users, ma...Show moreLast updated: 11 hours ago
- Promoted
- New!
Senior Technical Support Analyst
Tata Consultancy Servicesajmer, India MQTT, C++, IoT and Ignition experience.Show moreLast updated: 17 hours ago
- Promoted
Customer Technical Support Specialist – SaaS Compliance Platform
BigRioAjmer, IN Job Title : Customer Technical Support Specialist – SaaS Compliance Platform.Our client is a fast-growing SaaS company helping European organizations manage and maintain compliance with key regulati...Show moreLast updated: 15 days ago
- Promoted
Customer Technical Support
Notifik Technologiespushkar, gujarat, in Cod King is a Shopify technology company focused on building smart solutions for eCommerce brands.Our apps help online stores improve Cash on Delivery (COD) verification, reduce fraud and returns, ...Show moreLast updated: 1 day ago
- Promoted
- New!
SaaS Customer Support
PlusVibePushkar, IN AI campaign assistance, and more.This is a full-time remote role for a Technical Customer Support at Plusvibe.This person will be responsible for providing technical support to users, ensuring cust...Show moreLast updated: 15 hours ago