Application Support / Product Support Engineer

About the Role :

We are looking for a proactive and analytical Support Engineer to handle client-reported issues across the project. The role involves close collaboration with the development team and end users through multiple communication channels and internal ticketing tools.

Key Responsibilities :

• Monitor and respond to client queries and issues reported through   multiple communication channels  and internal ticketing systems.
• Reproduce reported issues to identify root causes and determine whether they are  defects  or  change requests .
• Collaborate with the  Development  and  Testing  teams to share detailed issue findings and ensure timely resolution.
• Provide  temporary workarounds  or guidance to users, ensuring minimal impact on business operations.
• Keep end users informed of ticket progress and resolution updates.
• Maintain clear documentation of issues, analysis, and solutions in the tracking tools.

Skills Required

Excellent Communication Skills