assistant training manager

Job Description

Job Description

Job Title : Assistant Training Manager

Function : Human Resources

Location : Lonavala

Primary Purpose

We are seeking a dedicated and dynamic Assistant Training Manager with a specialty in Food & Beverage (F&B) Service and Housekeeping to join our team at Della Adventure & Resorts. The ideal candidate will have a strong background in departmental training, excellent communication skills, and a passion for delivering exceptional guest experiences.

Key Responsibilities

• Training Program Development : Design, implement, and evaluate comprehensive training programs for operational departments to ensure consistent and high-quality service.
• Training Delivery : Conduct engaging and informative training sessions, workshops, and on-the-job training for new hires and existing staff.
• Performance Monitoring : Regularly assess staff performance through evaluations, feedback, and observations, and provide coaching and support to help team members improve their skills and knowledge.
• Standard Operating Procedures (SOPs) : Develop, update, and enforce SOPs for Departments to maintain consistency and excellence in service delivery.
• Cross-Department Collaboration : Work closely with department heads and management to identify training needs, develop training schedules, and ensure alignment with the resorts goals and standards.
• Guest Experience Enhancement : Continuously monitor and improve service quality to enhance guest satisfaction and address any training-related issues that may affect the guest experience.
• Training Materials : Create and update training manuals, guides, and other materials to support training initiatives.
• Compliance : Ensure all training programs comply with industry standards, health and safety regulations, and company policies.
• Reporting : Maintain accurate records of training activities, staff progress, and training outcomes, and provide regular reports to management.

Qualifications

Minimum Qualification

Bachelors degree in Hospitality Management, Training & Development, or a related field

Minimum Job Experience

Minimum experience of 4-5 years as a departmental trainer or a professor in F&B Service and Housekeeping department from a reputed institute, luxury resort or hotel environment

Reporting To

Director HR

Travel

N / A Apply Now

Job Details

Role Level : Mid-Level Work Type : Full-Time Country : India City : Mawal ,Maharashtra Company Website : https : / / www.dellaresorts.com / Job Function : Human Resources (HR) Company Industry /

Sector : Hospitality

What We Offer

About The Company

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Skills Required

Compliance, Reporting, Training Program Development, Performance Monitoring, Training Delivery