Talent.com
No longer accepting applications
Customer Experience Specialist

Customer Experience Specialist

PoshaNashik, IN
1 day ago
Job description

Posha builds cooking robots that live inside your kitchen and cook food for you completely autonomously. Posha robots use Artificial Intelligence enabled Computer Vision to consistently and reliably cook the best food for our users 🥘

See it in action :

  • https : / / bit.ly / howposhaworks

Posha is a fast-growing Series-A funded startup backed by Tier-1 VCs 💙 including Accel Partners, Waterbridge Ventures.

🤔What can I expect from this role?

As a Customer Experience Specialist at Posha, we see you as capable of streamlining various processes over the coming few months and helping us navigate roadblocks remotely while we scale and put a few thousand devices at our users home in the US.

🔧What will my work responsibilities look like if I join Posha?

In this role, you’ll be a part of the Customer Success function and key responsibilities shall include but not be limited to –

  • Manage all customer-centric communication channels – including app and website chat flows – while maintaining key support metrics
  • Handle customer concerns end-to-end : direct them to the right solutions, follow up with internal teams, and ensure satisfaction
  • Own customer relationships in an external-facing role, primarily with users based in the USA
  • Use CRM tools to manage the customer lifecycle and track engagement
  • Identify and remove process roadblocks; suggest improvements to management and automate repetitive workflows
  • Work on community engagement strategies to drive retention and reduce churn
  • Relay customer insights and feedback to product, operations, and engineering teams to influence key decisions
  • 😍What makes you a match for us?

  • Willingness to work in US timings (Rotational shifts between 9PM to 2 PM IST)
  • Exceptional English communication with clear diction – any experience of supporting US-based customers / clients is a plus
  • Intermediate Excel skills and should be comfortable with tech tools and streamlining processes as much as possible
  • Should be process-driven, an effective communicator, and appreciate a dynamic work environment
  • Patience, empathy, strong interpersonal & relationship building skills
  • 🚀Working at Posha

  • Equity ownership through our ESOP program
  • Comprehensive wellness benefits to keep you thriving
  • Quarterly reviews built for fast career acceleration
  • And of course working with a team that's genuinely obsessed with great food.

    🍔Discover Posha

  • What users have to say about our Product
  • Twitter love from users
  • How Posha works
  • Our Website
  • Read Our Story 📕
  • Create a job alert for this search

    Customer Experience Specialist • Nashik, IN

    Related jobs
    • Promoted
    • New!
    B2B SaaS - PLG Customer Success Specialist

    B2B SaaS - PLG Customer Success Specialist

    Flowace.aiNashik, IN
    PLG Customer Success Specialist | Flowace.B2B SaaS (Product-Led Growth environment preferred).We help organizations go beyond timesheets — enabling leaders to get real visibility into how work gets...Show moreLast updated: 18 hours ago
    • Promoted
    • New!
    US Lead Generation Specialist

    US Lead Generation Specialist

    Thrustexnashik, maharashtra, in
    Thrustex is a growth partner specializing in Outcomes-as-a-Service for US federal contractors, offering a comprehensive approach to turning potential opportunities into repeatable wins.By prioritiz...Show moreLast updated: 16 hours ago
    • Promoted
    • New!
    Senior Customer Experience And Engagement Analyst

    Senior Customer Experience And Engagement Analyst

    MastercardNashik, Republic Of India, IN
    Senior Customer Experience and Engagement Analyst.The role will primarily be focused on working with existing and potential external customers to drive adoption, engagement, and satisfaction with t...Show moreLast updated: 21 hours ago
    • Promoted
    • New!
    Implementation Specialist

    Implementation Specialist

    CareStack - Dental Practice ManagementNashik, Republic Of India, IN
    Hands-on experience in any MIS platform.Excellent verbal and written communication skills.Analytical skills and reporting exposure. Guide clients through the implementation process, outlining steps ...Show moreLast updated: 21 hours ago
    • Promoted
    • New!
    Search Engine Optimization Specialist

    Search Engine Optimization Specialist

    Oyster indiaNashik, Maharashtra, India
    Oyster HR is hiring : Search Engine Optimization (SEO) Specialist At Oyster HR , we’re empowering global organizations to hire, pay, and care for talent anywhere in the world.We’re now looking for...Show moreLast updated: 11 hours ago
    • Promoted
    Customer Experience Associate

    Customer Experience Associate

    BeemNashik, IN
    We are reimagining financial products as consumer products, like Spotify or Netflix or Dropbox, making money and tools / services to manage it, available for simple monthly subscription fee so you ca...Show moreLast updated: 30+ days ago
    • Promoted
    Generative AI Architect- Customer Experience -Trainer Role

    Generative AI Architect- Customer Experience -Trainer Role

    Patch the SkillNashik, IN
    The ideal candidate will be a qualified architect who is able to construct clear diagrams using AutoCAD.This candidate should have an in-depth knowledge of all steps related to project completion a...Show moreLast updated: 7 days ago
    • Promoted
    Product & Experience Designer (Human-Centered Design) - Digital Health & Wellness (Core Team, India)

    Product & Experience Designer (Human-Centered Design) - Digital Health & Wellness (Core Team, India)

    Zumlonashik, maharashtra, in
    Zumlo is a digital well-being companion that helps people understand themselves better and take small, meaningful steps toward balance every day. We’re building an AI-powered ecosystem that personal...Show moreLast updated: 16 days ago
    • Promoted
    • New!
    User Experience Designer

    User Experience Designer

    HCLSoftwarenashik, India
    Location Preference : Noida India.Collaborate with cross-functional teams, including product managers, developers, and stakeholders, to conceptualize and design prototypes for solutions and POCs.Des...Show moreLast updated: 21 hours ago
    • Promoted
    • New!
    User Experience Designer

    User Experience Designer

    IncrediPetsnashik, India
    Incredipets is a leading pet care company dedicated to improving the lives of pets and.Incredipets app is built with love, reliability, and deep understanding of what pets and pet.You will work at ...Show moreLast updated: 5 hours ago
    • Promoted
    • New!
    Customer Success Specialist (Saas – Logistics / Material Tracking)

    Customer Success Specialist (Saas – Logistics / Material Tracking)

    Measured Moves Pvt LtdNashik, Republic Of India, IN
    Customer Success Specialist (SaaS – Logistics / Material Tracking).Location : 100% Remote aligned to EST hours.We are looking for a responsive, detail-oriented Customer Success Specialist to.This ro...Show moreLast updated: 21 hours ago
    • Promoted
    • New!
    Performance Specialist

    Performance Specialist

    Genisys GroupNashik, IN
    Key Requirement for the Position.Experience : 2+ years in managing paid search campaigns on Google Ads and / or Microsoft Ads. Certifications : Google Ads Certification required; Microsoft Ads Accredita...Show moreLast updated: 18 hours ago
    • Promoted
    Implementation Specialist

    Implementation Specialist

    HighRadiusNashik, IN
    The Consultant will be responsible for owning and executing HighRadius Cloud product implementations for Fortune 2000 clients. The Consultant is responsible for delivering the project with good qual...Show moreLast updated: 16 days ago
    • Promoted
    Senior Customer Experience and Engagement Analyst

    Senior Customer Experience and Engagement Analyst

    Mastercardnashik, India
    Senior Customer Experience and Engagement Analyst.The role will primarily be focused on working with existing and potential external customers to drive adoption, engagement, and satisfaction with t...Show moreLast updated: 1 day ago
    • Promoted
    • New!
    B2b Saas - Plg Customer Success Specialist

    B2b Saas - Plg Customer Success Specialist

    Flowace.aiNashik, Republic Of India, IN
    PLG Customer Success Specialist | Flowace.B2B SaaS (Product-Led Growth environment preferred).We help organizations go beyond timesheets — enabling leaders to get real visibility into how work gets...Show moreLast updated: 9 hours ago
    • Promoted
    eTime Implementation Specialist

    eTime Implementation Specialist

    AspiringITNashik, IN
    Job Title : eTime Implementation Specialist.Time Implementation Specialist.The role involves close collaboration with payroll and HCM teams, ensuring seamless integration, accurate data validation, ...Show moreLast updated: 2 days ago
    • Promoted
    Microsoft D365 FO Specialist

    Microsoft D365 FO Specialist

    ExusiaNashik, IN
    Job Description : D365FO Functional Specialist.We are seeking a D365 Finance & Operations Functional Specialist.Microsoft Dynamics 365FO environment. This role is focused on driving.Finance & Account...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    PPC Specialist

    PPC Specialist

    Zada Zada Agencynashik, maharashtra, in
    ZADA ZADA is an agency focused on ecommerce brands.We are passionate about driving measurable results and helping our e-commerce clients succeed. We are looking for a data-driven and creative PPC Sp...Show moreLast updated: 16 hours ago