Deposit Operations Specialist

About Us : Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the world’s leading financial groups. Headquartered in Tokyo and with over 360 years of history, MUFG has a global network with over 2,700 locations in more than 50 markets. The Group has over 180,000 employees and offers services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing.

The Group aims to “be the world’s most trusted financial group” through close collaboration among our operating companies and flexibly respond to all of the financial needs of our customers, serving society, and fostering shared and sustainable growth for a better world. MUFG’s shares trade on the Tokyo, Nagoya, and New York stock exchanges.

MUFG Bank, Ltd. is Japan’s premier bank, with a global network spanning more than 50 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments and individuals worldwide.

In Asia, MUFG has a presence across 20 markets – Australia, Bangladesh, Cambodia, China, Hong Kong, Indonesia, India, South Korea, Laos, Malaysia, Mongolia, Myanmar, New Zealand, Pakistan, Philippines, Singapore, Sri Lanka, Taiwan, Thailand and Vietnam.

It has also formed strategic partnerships with some of the most prominent banks in Southeast Asia, further augmenting its unrivalled network across the region – VietinBank in Vietnam, Krungsri in Thailand, Security Bank in the Philippines and Bank Danamon in Indonesia.

MUFG Global Service Private Limited

Established in 2020, MUFG Global Service Private Limited (MGS India) is 100% subsidiary of MUFG Bank Ltd having offices in Bengaluru and Mumbai. MGS India has been set up as a Global Capability Centre / Centre of Excellence to provide support services across various functions such as IT, KYC / AML, Credit, Operations etc. to MUFG Bank offices globally. With a current headcount of above 1500, MGS India has plans to significantly ramp-up its growth over the next 18-24 months while servicing MUFG’s global network across Americas, EMEA and Asia Pacific.

About the Role :

Position Title : Administrator

Corporate Title : Administrator

Location : Mumbai / Bangalore

Job Profile : Purpose of Role :

Responsible for supporting the business team in execution of functions related transaction processing, timely response to queries raised, record maintenance, reconciliation, follow internal and regulatory procedures and liaise with other internal stakeholders to ensure smooth processing of transactions.

Main Responsibilities :

Process :

Perform the duties of Maker for the activities assigned diligently.

Understand the process / policies of the bank and adhere to the needs.

Work closely with the overseas branch to process / execute the transactions as per accuracy / quality standards / SLAs of the bank.

Learn the system functions and adhere to the controls.

Support overseas branch to resolve operational incidents / reporting (if any)

Provide suggestion(s) to improve / streamline the operational process.

Demonstrate and achieve a high level of accuracy and proficiency in handling customer transactions and co-ordinate with all relevant departments to ensure timely settlement of transactions.

Customer :

Develop and maintain strong stakeholder management with key stakeholders within MUFG.

Support and resolve customer enquiries and provide excellent customer service.

Work in partnership with Compliance to understand relevant operational guidelines,

MUFG’s standard procedures and local regulations and assess the impact on the daily operations workflow.

Work in partnership with wider operations teams without compromise in Compliance and procedure towards supporting customer requests for processing in a timely manner.

Work in partnership with external counterparts to share information in order to resolve any enquiries.

To support developmental projects relating to the department.

People

Good at Teamwork.

Other / Control

Support the Department Head in ensuring a high level of customer service is adopted by all members of the team and escalate any unresolved items immediately.

Ensure that all transactions under their own area of responsibility are processed, confirmed and settled on a timely and accurate basis, in accordance to set procedures.

Review that periodic KYC checks have been performed and escalated appropriately

Proactively involve in alert resolution

Maintain good working knowledge of industry trends, products, relevant laws and regulations.

Adhere to all company policies as well as guidelines.

Provide support to the team by assisting in day to day working of the Department

Assist customers in resolving queries pertaining to their account.

Timely submission of Statutory, internal and MIS reports

Escalate any unresolved complex enquiries to more experienced members of the team.

Complete administration activities including but not limited to filing / storage of documentation and data entry

Candidate Profile :

Skills & Knowledge : Minimum 1-3 years of experience

Strong PC skills (MS Office).

Sound knowledge of the deposit operation.

Good interpersonal skills to deal courteously and effectively with others.

Good understanding of basic banking products.

Exposure to clearing & payment processing(Both Inward & Outward)

Understanding of local relevant regulations.