Responsibilities and Accountabilities :
- Complete Objectives and Key Results (OKR) as established by value teams, ensuring alignment with overall business goals.
- Lead infrastructure compliance strategic initiatives globally, ensuring alignment with organizational goals and effective implementation of compliance measures
- Support continuous process improvements to DigitalX infrastructure management policies, processes, and procedures, identifying areas for enhancement and implementing best practices
- Conduct quality reviews of information systems change requests, project deliverables, and other tasks related to DigitalX infrastructure systems. Ensure completeness, adherence to approved procedures, and auditability of all documentation and processes
- Collaborate with the quality assurance to address and resolve any deviations from established processes, ensuring that corrective actions are taken and documented
- Understand and supports procedures to facilitate the change process for infrastructure changes in a multi-sourced environment
- Identify, assess, and mitigate risks associated with infrastructure changes
Requirements
Required Qualifications :
Bachelor's degree in computer science, Information System or related field5 + years relevant experience related to change management, configuration management, release management, document development, infrastructure compliance and application testingKnowledge of Information Security ProcessesExperience in electronic change management systemsDemonstrated experience in teaming skills incorporating global cross-functional teams, peer relationships, informing, and understanding and appreciating differencesExceptional attention to details and ability to consistently produce high quality and accurate work.Organized self-starter; versatile and capable of working with minimal management oversightProficient time management skills and ability to juggle multiple, competing prioritiesStrong consultative skills, with the ability to advise and consult with business and technical professionalsPreferred Qualifications :
Knowledge of computer systems validation and SDLCKnowledge of ITIL Change Management ProcessesExperience in Service Now