Team Lead [Urgent]

We're Hiring : Team Lead – Operations (International Customer Support) Location : Malad, Mumbai Open Positions : 16 Joining : Immediate

About the Role : We’re looking for dynamic and experienced Team Leads to manage international customer support operations. This role demands strong leadership, excellent communication skills, and the ability to drive performance in a fast-paced environment.

Key Responsibilities :

• Lead and manage a team handling international voice / email / chat support
• Monitor performance metrics and ensure SLA adherence
• Coach and mentor team members for continuous improvement
• Handle escalations and ensure customer satisfaction
• Collaborate with cross-functional teams to streamline operations