International Technical Support Engineer

We are seeking a highly skilled and customer-focused International Technical Support Engineer to join KVC Consultants Ltd. In this role, you will provide advanced technical assistance and solutions to our international clients, troubleshooting complex issues and ensuring optimal performance of their systems and services.

Roles and Responsibilities :

• Provide expert-level technical support to international customers via various channels, including phone, email, and chat.
• Diagnose, analyze, and resolve complex technical issues related to software, hardware, networks, and systems.
• Replicate customer environments and reported issues to facilitate accurate troubleshooting and resolution.
• Escalate unresolved issues to higher-tier support teams or engineering departments, ensuring clear documentation and effective communication.
• Document all technical interactions, troubleshooting steps, and resolutions accurately in the ticketing system.
• Create and update knowledge base articles to improve efficiency and self-service options for customers.
• Collaborate with product development and engineering teams to provide feedback on recurring issues and contribute to product improvements.
• Adhere to defined service level agreements (SLAs) and strive for high first-contact resolution rates.
• Stay current with the latest technologies, products, and industry trends to provide cutting-edge support.

Skills Requirement :

QUALIFICATION :

Skills Required

Communication Skills, Operating Systems, Networking Concepts, Database Concepts, Sql, Troubleshooting